(Image credit: Kelly Alpert.)
Hippo, the Palo Alto, Calif.-based, unicorn-status InsurTech distributor that applies emerging data sources and processing approaches to homeowners’ insurance, has selected ClaimsPay, part of the One Inc (Folsom, Calif.) Digital Payments Platform, to expand the company’s outbound payment capabilities to give customers more financial convenience with regard to receiving claims settlements.
Hippo’s home insurance model aims at world-class customer experience, modern coverage, such as for electronics and home office equipment, and services that proactively identify and help to resolve risks for customers. The company’s claims team, which is focused on empathetic claims concierge service, makes the claims handling process as smooth as possible from start to finish with a single point of contact for customers. Through ClaimsPay, Hippo’s customers will have access to digital disbursement options that deliver payments instantly, leading to added convenience and less stress during the claims process, a joint statement says.
“In the unfortunate instance an issue occurs, we move quickly to not only meet the needs of our customers, but to exceed their expectations, including proactive updates on the claims process until it reaches a final resolution,” comments Aviad Pinkovezky, chief product officer, Hippo. “Through ClaimsPay, customers will have the flexibility to tailor their claims payment preferences around their needs, much like how our products are tailored to provide homeowners with efficient and easy digital access to superior coverage.”
Full-Stack Digital Solution
One Inc describes its offering as a full-stack digital solution for both premiums and claims, tailored to handle the intricacies of the insurance workflow, including payment processes, reporting and reconciliation, and regulatory requirements. The One Inc Digital Payments Platform also comprises a suite of customer engagement options, such as multi-channel communications, event-based messaging, and secure payment preference management for policyholders. The platform’s outbound solution, ClaimsPay, enables instant claims payments and multi-party disbursements, which shorten the claims settlement process, reducing costs and risks associated with delays.
“As a pioneer in the InsurTech space, Hippo is helping to accelerate the industry’s inevitable transformation toward a more digital model, and we are proud to participate in their innovative approach to insurance,” comments Christopher W. Ewing, president and CEO, One Inc. “We look forward to a long, collaborative partnership, continuing to support Hippo in their commitment to providing a top-notch customer experience.”