(Image credit: IIR/Gemini.)
Hippo (San Jose, Calif.) says more than 90 percent of employees used Claude and other AI tools during the first 30 days of a company-wide deployment.
The rollout extends AI tools across Hippo’s business functions, including underwriting, claims, marketing, sales, actuarial and insurance product teams, according to a company statement. Hippo says the deployment is part of its broader strategy to use AI in both customer-facing insurance operations and internal employee workflows.
Kyle Ramsay, Chief Product and Artificial Intelligence Officer, Hippo.
According to an internal Hippo employee survey, 86 percent of employees reported using AI tools multiple times per week, and 60 percent reported daily use. Sixty percent of employees reported saving two or more hours per week, while 20 percent reported saving five to 10 hours per week.
Hippo says 65 percent of employees cited using AI as a thinking partner as a top benefit, and 58 percent said the tools helped them take on tasks they otherwise would not have attempted.
“Following strong results from our AI deployments in service, claims, and software development, we have now extended AI tools to all employees,” comments Kyle Ramsay, Chief Product and Artificial Intelligence Officer, Hippo. “The adoption, daily usage, and efficiency employees are reporting are strong signals of the transformation taking place at Hippo. These results speak to more than the technology itself—they reflect the training and connectivity we built to cultivate a workforce empowered by AI.”
Hippo previously launched Hannah, its AI service assistant, and Clara, its AI claims first notice of loss agent. The company also adopted Devin, Cognition’s AI software engineer, to support software development.
General Purpose AI Assistance
The latest deployment gives employees general-purpose AI assistance for research, writing and analysis while keeping judgment and decision-making with employees, including underwriters and claims adjusters, according to Hippo.
Rick McCathron, President and CEO, Hippo.
Hippo says actuarial and insurance product teams are using AI tools to support research into regulatory changes, competitive analysis and program performance. Audit teams are using AI to support more frequent and detailed claims audits, including review of files against program guidelines and fraud indicators.
The company says these workflows, used alongside tools such as Devin, help teams prepare and implement rate changes more efficiently, with actuarial and product teams reviewing and approving the work.
“Our team deals with complexity all day: customer needs, risk exposure, regulatory requirements, and they weigh it all to make decisions,” comments Rick McCathron, President and CEO, Hippo. “AI tools don’t replace their judgment, they give them back the time that used to go into searching for and analyzing data—enabling them to focus on making better decisions, more quickly and efficiently.”