Heritage Insurance Company Deploys Guidewire Cloud to Enhance Claims Operations

The implementations of Guidewire PolicyCenter and Guidewire BillingCenter will follow the completion of the ClaimCenter implementation.

(Image source: Heritage Insurance homepage.)

Heritage Insurance Company (Tampa, Fla.) has deployed Guidewire Software’s (San Mateo, Calif.) Guidewire ClaimCenter on Guidewire Cloud to power claims operations, adapt to changing market demands, and deliver value to its agents and policyholders, according to a joint statement. The companies announced Heritage’s selection of the solution in Oct. 2022. Heritage implemented ClaimCenter on Guidewire Cloud simultaneously across all personal lines of business in the 16 states where it does business. Heritage also implemented the Guidewire VendorEngage digital application to offer digital capabilities to its vendors, the statement says. Guidewire PartnerConnect Consulting Global Premier member PwC (London) led the implementation project.

Sai Giridharan, CIO, Heritage Insurance Company.

Heritage reports that it is currently implementing ClaimCenter to its commercial lines of business in its operating states. The implementations of Guidewire PolicyCenter and Guidewire BillingCenter will follow the completion of the ClaimCenter implementation, making the company a fully live Guidewire InsuranceSuite on Guidewire Cloud customer.

“Thanks to Guidewire’s configurability, as well as PwC’s project leadership, we were able to implement ClaimCenter on Guidewire Cloud on time and on budget,” comments Sai Giridharan, CIO, Heritage Insurance Company. “We were able to successfully convert nearly 240,000 claims onto ClaimCenter, which is a tremendous achievement. Leveraging ClaimCenter on Guidewire Cloud offers us scalability and stability, and we have received positive feedback about the system from our claims department.”

Imran Ilyas, Partner, PwC.

“With the implementation for Guidewire ClaimCenter and VendorEngage on Guidewire Cloud, it has improved our first-notice-of-loss (FNOL) intake process and provided greater end-to-end transparency to our claims examiners,” comments Joe Powers, Chief Claims Officer, Heritage. “We now have the systems foundation to focus more on our people to help them better serve our policyholders.”

“Businesses of all sizes are seeing the value in embracing cloud transformation as a necessary step in their growth and Guidewire Cloud continues to be a leading tool in this journey,” says Imran Ilyas, Partner, PwC. “We are pleased that Heritage entrusted us with implementing ClaimCenter and VendorEngage on Guidewire Cloud and look forward to continuing their cloud transformation journey with the next Guidewire implementation projects.”

Christina Colby, Chief Customer Officer, Guidewire.

Guidewire Chief Customer Officer Christina Colby comments, “Heritage is a premier provider of P&C insurance along the U.S. Gulf Coast, and we celebrate the company’s mission to deliver insurance products and services that offer the greatest value in the most challenging markets. We’re excited that Heritage is already benefiting from our partnership as they leverage ClaimCenter on Guidewire Cloud to ensure they meet their commitment to provide homeowners with the highest quality property insurance and some of the most competitive rates in the region. We look forward to continuing to strategically partner with them well into the future.”

Heritage also implemented SmartCOMM from Smart Communications (London) for customer communications management. Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect Solution member.

Heritage Insurance Company Selects InsuranceSuite on Guidewire Cloud


Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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