HEMIC Selects Guidewire Products to Support ‘Holistic User Experience’

PWC will partner with Hawaii’s largest workers’ comp carrier on cloud-based implementation of Guidewire’s core suite, data and digital solutions.

(Hawaii State Library in Honolulu, home of HEMIC. Photo credit: Joel Bradshaw.)

Hawaii Employers’ Mutual Insurance Company (HEMIC; Honolulu), Hawaii’s largest workers’ compensation insurance carrier, has selected Guidewire Software (Foster City, Calif.) core insurance systems and data related products, to be implemented through PWC’s (New York) InsuranceCloud Solution offering. The insurer sought solutions that would provide an integrated foundation supporting a holistic user experience, transforming how it does business and enhancing its service commitment to agents and policyholders.

Marc Gallo, Partner, PwC.

Marc Gallo, Partner, PwC.

HEMIC selected Guidewire InsuranceSuite, Rating Management, and Client Data Management as its policy administration, underwriting, rating, client data management, billing, and claims management platform. The insurer also selected Guidewire DataHub and InfoCenter as its data management and analytics solutions, Guidewire Account Management Portal for Policyholders and Gateway Portal for Agents to enhance the digital experience of its policyholders and agents, and Smart Communications (Elstree, Hertfordshire, U.K.) for customer communications management, according to a Guidewire statement.

HEMIC will be accessing the Guidewire products in a private cloud, with implementation, ongoing services, and support provided by PwC, a Guidewire PartnerConnect Consulting Premier member.

Reduced Expense, Enhanced Efficiency and Service

HEMIC will be implementing all of the products at the same time, running new business and converting renewals, as well as all historical and open claims, onto the new systems.

“The advanced capabilities of Guidewire’s Core, Data, and Digital products will help our organization reduce expenses and enhance efficiency and service to our customers,” comments Regina Harris, VP, Underwriting, HEMIC. “We felt that a hosted, managed services approach would be the best one to take to enable our agents to focus on their core competency: providing our policyholders with the very best insurance and service we can offer, while easily offering self-service capabilities as an additional option for our policyholders.”

“We were looking for a vendor that could provide all the systems we needed. After an intensive evaluation process, we selected Guidewire because we wanted a fully integrated and configurable suite of products to improve operational effectiveness, efficiency, and customer service,” Harris continues. “Guidewire’s product maturity and market share, as well as their responsiveness and industry knowledge, were important factors in our decision-making process. We were also impressed by the out-of-the-box functionality of the Guidewire products and are planning to implement as much of that functionality as possible.”

Ken Shapiro, Group VP, Americas Sales, Guidewire Software.

Ken Shapiro, Group VP, Americas Sales, Guidewire Software.

Guidewire’s portfolio of products and PwC’s InsuranceCloud solution offering will enable HEMIC to do the following, according to the vendor’s description:

  • Enhance operational efficiency and productivity throughout the organization by standardizing policy administration, billing management and claims handling processes on a cohesive technology platform;
  • Provide deeper insight due to better data and analytics;
  • Increase customer satisfaction and lower overall expense ratio by offering lower cost self-service options to policyholders and agents; and
  • Reduce time to value and increase business agility by leveraging cloud technology to minimize custom development and to implement multi-phased approaches to bring new products and product enhancements to market more quickly.

“We are honored that HEMIC is putting their trust in PwC and leveraging our PwC InsuranceCloud Solution offering to implement, host and manage HEMIC’s core system,” comments Marc Gallo, Partner, PwC.

“HEMIC is the latest customer to leverage technology and flexible deployment models in order to enhance what they do best – provide a great experience for their policyholders, agents, and employees,” comments Ken Shapiro, Group VP, Americas Sales, Guidewire Software. “We applaud the company’s commitment to helping ensure their ability to compete in the rapidly changing insurance marketplace, and we look forward to working with them and PwC on this project.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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