Helvetia Austria selects FRISS to Enhance Customer Service

Putting honest claims on a fast track for payout reinforces the insurer’s commitment to—and reputation for—high-quality service.

(Helvetia Austria headquarters in Vienna. Image source: Helvetia Group.) 

Helvetia Austria (Vienna), a member of Helvetia Group (St. Gallen, Switzerland) and provider of insurance products to over half a million private customers and small businesses since 1858, has selected FRISS (Chicago/Utrecht, Netherlands) Fraud Detection at Claims in order to streamline the company’s digital claim handling and enhance customer service.

Nicola Virzi, General Manager FRISS DACH.

Helvetia differentiates itself in the market by providing individual service tailored to customer requirements. The company selected the AI powered FRISS solution for claims fraud detection to fully automate and standardize the process of scoring claims, according to the vendor. The objective is to flag suspicious claims automatically for further investigation so that honest claims can be put on a fast track for payout, reinforcing the insurer’s commitment to—and reputation for—high-quality service.

FRISS describes its solution as combining out-of-the-box risk and fraud indicators and powerful AI techniques such as predictive models, network analysis, and text mining. The solution enables safe low-touch claims processes, while ensuring compliance to rules and regulations such as sanction list checks and GDPR requirements, according to the vendor.

Highly Reputed in Austrian Insurance Market

(Helvetia Austria’s Anchor Clock at its Vienna headquarters. Image credit: Gryffindor.)

“FRISS has a very good reputation in the Austrian insurance market for reliable project-work, industry know-how and a solid technology base,” comments Fabian Pötscher, Process Management Team Lead, Helvetia. “For those reasons we are happy that we decided to take the next steps in digitization of claims-handling with FRISS. With FRISS we can provide faster handling and higher quality for our customers.”

“I’m proud that Helvetia Austria selected FRISS,” says Nicola Virzi, General Manager FRISS DACH. “Thanks to our excellent relation I’m confident that the long term partnership will be fully leveraged. We are looking forward to helping Helvetia make the next step in their digital transformation and safely automate their claims processes. We may be less visible at first glance, but hope to become as famous as Helvetia’s Anchor Clock.”

FRISS Fraud Detection ClaimCenter Add-on Now Available in Guidewire Marketplace 


Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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