Hearsay Systems Launches Biometric and PIN App for Hearsay Relate

Companies using Hearsay Relate can now be sure agent communications are in line with recommendations from FINRA’s 2018 Report on Selected Cybersecurity Practices.

(Image source: Adobe Stock.)

Hearsay Systems (San Francisco), a provider of digital communications and workflow solutions for the financial services industry, has added biometric and PIN-based security features  to Hearsay Relate compliant voice, text messaging, and advisor workflow product solution. The vendor characterizes the features as the industry’s first solution to offer this high level of privacy and security across both iOS and Android devices for advisor texting and cellular calling capabilities. The financial services organizations that use Hearsay Relate can now be sure that every agent and advisor follow mobile application security guidance provided in FINRA’s 2018 Report on Selected Cybersecurity Practices and be confident that potential end-user vulnerabilities are being mitigated, according to a vendor statement.

Alex Falls, VP, Product, Hearsay Systems.

“As the rise of attacks on mobile devices coincide with the broadening of corporate device policies, Hearsay is at the forefront of security, providing another layer of protection and advancing FINRA’s cybersecurity recommendations,” comments Alex Falls, VP, Product, Hearsay Systems. “Advisors increasingly conduct business over mobile devices. They want to be connected at all times but have no desire to use a different device for work than they do for personal communications. Hearsay’s latest advancements ensure that they don’t have to choose between toggling devices and maintaining the integrity of client data and interactions.”

By adding biometric and PIN-based security features to Hearsay Relate, the vendor says it increases the protection available for both company and client data at the application level. Because this additional layer of security doesn’t require device management, it enables protection on managed and unmanaged devices to support all mobility models (BYOD, CYOD and COPE) without affecting end-user productivity.

Simplifying Protection Client Data and Communications

Hearsay Relate provides a dedicated mobile business number for compliant texting and cellular calling on all web and mobile devices. Every call and text are automatically logged, saving advisors and agents the time and hassle of data entry each day. The Relate application can also trigger click-to-call or compliant SMS. Hearsay Relate utilizes an automated FINRA compliance data model and supervision engine, which saves compliance officers hours of manual approvals per day, according to the vendor.

Hearsay reports that, with the latest security enhancements, Hearsay Relate utilizes the device’s preferred security method―facial recognition, fingerprint or PIN―to unlock for the user, providing nearly instant access to secure conversations. This also ensures that sensitive data stored within the Relate application is protected behind an additional wall of security while preventing sensitive data from being accessed if a device is compromised. These features do not just safeguard from hackers. For example, if an agent’s or advisor’s child finds his or her parent’s phone, the child can’t start texting their clients.

A Conversation with Eugene Lee of Hearsay Systems

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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