Hastings Direct Selects Guidewire InsuranceSuite as Transformation Platform

The U.K.-based personal lines carrier will use InsuranceSuite as its new platform for underwriting, policy administration, claims, billing, rating and client data.

(Detail of the Bayeux Tapestry depicting Saxon King Harold’s death at the Battle of Hastings in 1066.)

Personal lines broker Hastings Direct (Bexhill-on-Sea, England), has selected Guidewire (San Mateo, Calif.) InsuranceSuite as its new platform for underwriting, policy administration, claims, billing rating and client data.

“Hastings Direct undertook a rigorous evaluation exercise before choosing Guidewire,” comments David Walker, director of risk and business services, Hastings Direct. “We are confident that InsuranceSuite is the right technology to support our customer and commercial objectives, in addition to growing our business sustainably and securely.”

Hastings Direct is a division of Hastings Insurance Services Limited which markets a variety of personal lines insurance products, including auto, motorcycle, home, and pet insurance direct to consumers. The carrier has over 1.7 million customers and employs around 1,800 people. Hastings direct was recently voted Car Insurer Provider of the Year for the third year in a row. The carrier markets its products on what it characterizes as a straightforward service and product proposition that focuses on customer service and low price for quality insurance.

“We look forward to working with Hastings Direct as a long-term partner as it transforms its operations while maintaining its special relationship with customers,” comments Keith Stonell, managing director, Guidewire EMEA.


Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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