(Image source: Harford Mutual website.)
Harford Mutual Insurance Group (Bel Air, Md.) has fully implemented Origami Risk’s (Chicago) multi-tenant, software-as-a-service (SaaS) property/casualty solution for claims adjudication, reporting, and the delivery of enhanced client services across all its commercial property and casualty insurance lines, according to a statement from the vendor.
“As Harford Mutual pursues accelerated growth, we are leveraging innovative technology to drive efficiencies across all areas of our business,” comments Wayne Gearhart, SVP, COO, Harford Mutual. “The implementation of Origami’s solution was on-time and on-budget, bringing state-of-the-art automation, intuitive tools, and functionality to our claims process. Our digital transformation ensures we’re able to continue the Harford Mutual legacy of delivering excellent customer service and robust claims handling to our adjusters, policyholder clients, and expanding network of independent agents.”
Focus on Exceptional Service
Origami reports that the implementation of its SaaS solution took only 14 months and will further enables Harford Mutual to bring speed, efficiency, quality, enhanced regulatory compliance, and best practice service capabilities to its claims processes across all 10 of its commercial lines of business and multi-state operations. The vendor says the ability to integrate its claim solution into Harford Mutual’s expanding operations supports the insurer’s focus on delivering exceptional service to all current and future policyholders.
“By collaborating closely with Harford Mutual’s team and Origami’s Ecosystem partners—EY for overall program management and One Inc. for claims payment efficiency—we were able to configure our solution to transform their claims administration based on their functionality requirements and accelerated implementation timeline,” comments Joe Cannon, VP, Core Solution Sales, Origami Risk. “It’s exciting to see Harford Mutual move into the future with Origami’s multi-tenant, always current software solution.”