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Harford Mutual Insurance Group (Bel Air, Md.), a regional commercial insurance carrier licensed in nine states and the District of Columbia, and represented by 450 independent insurance agencies, has selected One Inc’s ClaimsPay (Folsom, Calif.) to help process claims payments and synchronize the company’s workflow, according to a vendor statement.
Wayne Gearhart, VP, Claims, Harford Mutual.
As part of Harford’s campaign to digitize its customer experience and more efficiently manage its property and casualty policies, the carrier will integrate One Inc’s ClaimsPay technology with its claims administration software provider, Origami Risk (Chicago) [read about Harford’s selection of Origami Risk here]. With ClaimsPay, Harford Mutual’s policyholders will have seamless and efficient access to multiple payment options, and underwriters will have a powerful tool to aid in customer retention while reducing expenses and bolstering data security and compliance, according to the One Inc statement.
“Integrating One Inc’s ClaimsPay with Origami was a natural choice as we sought to innovate this vital area of our business,” comments Wayne Gearhart, VP, Claims, Harford Mutual. “We are very happy with the selection and the benefits both platforms can provide to our team and, more importantly, our customers. Along with security, speed, and ease of the process, these technology solutions are of paramount importance to us as we upgrade our customer and employee experiences.”
Ian Drysdale, CEO, One Inc.
Compelling Customer Value Proposition
“Instant payments deliver a compelling customer value proposition and a competitive advantage to businesses,” comments Ian Drysdale, CEO at One Inc. “As Harford Mutual adopts new ways to be more efficient, many insurers are eyeing their claims technology to provide digital infrastructure that can help them rapidly adapt to the ever-changing needs of customers and stay ahead of the competition. We are proud that carriers like Harford Mutual are choosing One Inc for claims payment transformation and additionally pleased to run these integrations with partners like Origami.”