GuideOne Selects Guidewire BillingCenter to Manage Billing across Commercial Lines

The West Des Moines-based P&C carrier has also selected Guidewire portal offerings for policyholders and agents for both commercial and personal lines.  

(GuideOne headquarters in West Des Moines. Photo credit: Debra Jane Seltzer, RoadsideArchitecture.com.) 

GuideOne Insurance (West Des Moines, Iowa) has selected Guidewire BillingCenter to manage billing operations across the carrier’s commercial lines business. The insurer has also selected the vendor’s Claim Portal for Policyholders, Claim Portal for Agents, and Gateway Portal for Agents. GuideOne had previously deployed Guidewire’s ClaimCenter and PolicyCenter for commercial lines.

“Our positive experiences with the innovation and quality of ClaimCenter and PolicyCenter were important factors in our selection of BillingCenter,” commens Brian Murray, senior manager, Commercial Operations, GuideOne Insurance.  “We are excited about the innovative tools we’ll be able to offer our agents and policyholders to help us meet our current and future business and IT goals.”

(Related: What Does GuideOne Insurance’s Innovation Group Implementation Say About Best-of-Breed?)

GuideOne’s selection of BillingCenter was a legacy-replacement strategy aimed at enhancing agent and policyholder experience, according to a vendor statement. Implementation of Guidewire’s portal offerings enables full self-service capability for agents and improved customer experience for both agents and policyholders at a lower cost and faster time-to-market than custom-build alternatives, the vendor asserts.

GuideOne will integrate BillingCenter with PolicyCenter and ClaimCenter and deploy the system to its commercial lines businesses for direct and agency billing. The portal products will be deployed for commercial and personal lines of business.

The vendor says that BillingCenter and Guidewire’s billing products will enable GuideOne to:

  • Achieve higher customer retention due to improved service levels and increased flexibility from having InsuranceSuite;
  • Improve expense ratio through greater efficiency brought by the full suite of Guidewire products; and
  • Improve net promoter scores due to improved service levels for agents and policyholders.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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