GuideOne Insurance Selects One Inc for Digital Premium and Claims Payments

GuideOne selected One Inc Digital Payments Platform to provide digital premium and claims payment capabilities as part of a modernization strategy with a focus on consistent user experience.

(Image credit: Roy Harryman.)

GuideOne Insurance (West Des Moines, Iowa), one of the largest insurers of religious organizations, nonprofits, small businesses, and educational institutions in the United States, has selected the One Inc (Folsom, Calif.) Digital Payments Platform to modernize its inbound and outbound payment capabilities.

Brian Nelson, SVP, Claims, GuideOne.

As part of the insurer’s modernization strategy, GuideOne prioritized the improvement of customer engagement and the creation of a consistent user experience. GuideOne selected One Inc Digital Payments Platform to provide digital premium and claims payment capabilities as part of that overall initiative, according to a vendor statement.

“We are committed to helping our policyholders achieve their mission of serving others,” comments Brian Nelson, SVP, Claims, GuideOne. “Using the One Inc Digital Payment Platform for inbound and outbound payments processing, our policyholders can quickly send and receive payments with ease and convenience, allowing them to focus their time on driving positive change in their communities. We were impressed by the platform’s extensive capabilities, and the One Inc team has been responsive, flexible, and thorough.”

Christopher W. Ewing, CEO, One Inc.

By adopting the new digital payments platform, GuideOne’s will expand its premium and claims payment processing capabilities to include credit and debit cards, instant digital payments, and ACH, as well as checks. The platform’s suite of digital engagement tools, which allow real-time, event-based messaging and comprehensive security and compliance across all payment channels, were an essential part of the company’s selection of One Inc, the vendor reports. Other factors include a successful track record integrating with Guidewire Software’s (San Mateo, Calif.) BillingCenter, PolicyCenter, and ClaimCenter, and the flexibility to deploy on a schedule that aligned with GuideOne’s cadence with minimal disruption to daily business operations were critical to the selection decision as well, the vendor statement adds.

“GuideOne is a genuinely customer-centric company,” comments Christopher W. Ewing, president and CEO, One Inc. “We are proud that with our platform, GuideOne will be able to better serve their policyholders through a modern and engaging payments experience. We look forward to a long partnership and continuing to help them achieve their innovation goals through digital payments.”

CSE Insurance Group Selects One Inc for Digital Premiums and Claims Payments

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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