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The Guardian Life Insurance Company of America (New York), one of the U.S.’s largest mutual life insurers and a provider of whole life, individual disability insurance, and employee benefits, has deployed EIS Group’s (San Francisco) digital insurance platform to support its direct-to-consumer business, according to a vendor announcement. Guardian deployed EIS Suite components PolicyCore, BillingCore, ClaimCore, and CustomerCore, and EIS DXP as the foundation of the new business platform.
EIS Group reports that the new platform for Guardian’s direct business was developed in less than twelve months and enables the insurer to offer consumers dental PPO and HMO, critical illness, and accident products within a simplified and convenient customer journey. The cloud-based platform supports quoting, enrollment, policy administration, billing, claims, and customer management and engagement processes to provide Guardian’s customers with what the vendor characterizes as a fast, seamless digital experience.
“We were able to introduce a consumer-friendly product platform on a remarkably short timeline. This project was unique in its large scale, and a critical accelerator was an effective Agile process managed by EIS Group that leveraged the rapid provisioning and scalable qualities of the cloud,” comments John Furlong, Platform CIO at Guardian. “EIS Group software and solution delivery, and their commitment to our goal were key to delivering the totally digital platform with state-of-the-art architecture that we wanted for our customers.”
Persona-Based Digital App Capabilities
To deliver a tailored policyholder experience for a new generation of consumers, Guardian leveraged the API gateway and persona-based digital app capabilities in EIS DXP, EIS Group’s digital experience platform, to build a new member portal. Consumers can quickly access policy information, make billing changes or file a claim in the self-service portal.
“This has been an exciting project for EIS Group because of the breadth of core and digital capabilities deployed and the speed with which it progressed,” comments Alec Miloslavsky, CEO, EIS Group. “We are fully committed to supporting Guardian’s market success with flexible, customer-focused solutions that can deliver a differentiating digital experience.”