(Detail of 7 Hanover Square, New York, location of Guardian’s headquarters. Photo credit: Gupreet Parmar, Honest Buildings.)
“We selected iPipeline’s PolicyHS solution based on its ability to leverage our existing call center and web-based forms repository to offer a fully digital experience, thereby accelerating the end-to-end process and reducing the volume of paper form change requests received,” comments Helen Rennie, VP, Life Operations, Guardian Life. “At Guardian, we believe that strategic improvements in technology are necessary to continually deliver on our goal of providing world class service how, when, and where our clients prefer.”
The vendor describes PolicyHS as providing an easy way for customers to independently execute a change request and e-sign via a direct-to-consumer site or to initiate a change with call center assistance and then complete the process. Guardian has a network of over 3,000 financial representatives in more than 80 agencies nationwide whose customers will have access to the PolicyHS solution, according to iPipeline.