Guardian Group Selects Sapiens to Transform Customer Acquisition

The Caribbean carrier will integrate Sapiens’ solution for electronic application and illustration, empowering the carrier through an exceptional agent experience.

(Image credit: Andrew Coelho/Unsplash.)

Guardian Group, a $1 billion carrier serving 21 countries across the English and Dutch Caribbean, has chosen to integrate Sapiens’ (Holon, Israel) customer acquisition solution for its life and health operations.

Guardian Group will deploy Sapiens IllustrationPro and Sapiens ApplicationPro the carrier’s Shared Services organization with the aim of providing a cohesive user experience across Guardian’s three carriers, including Guardian Life of the Caribbean Ltd. (Trinidad), Fatum (Curacao) and Guardian Life Ltd. (Jamaica).

Naresh Mongroo, Group Data Officer, Guardian Group.

The platform features what the vendor calls flexible branding and omni-channel integrations to cater to the agent experience to provide a next-generation quoting and illustration system to improve how Guardian can present its offering in a clear and concise manner to improve its closure rate. The integration of IllustrationPro and ApplicationPro to Guardian’s UnderwritingPro will also provide a straight-through processing and auto decision environment to decrease their time to issue.

“Strategic partnerships based on trust are critically important to Guardian, and Sapiens has proven to be able to deliver an invaluable solution to address our customer acquisition and agent needs,” comments Alan Sadler, COO, Guardian Group. “Sapiens’ solution empowers us with simple, intuitive and modern user engagement with flexible branding and integrations, to improve our agents’ experience and increase their sales.”

“Sapiens’ innovative solution for digital acquisition will bring us significant benefits, including swift time to market and self-sufficiency to provide a next generation customer acquisition experience to our agents,” comments Naresh Mongroo, Chief Data Officer, Guardian Group. “The SaaS and cloud-native deployment will enhance our previously deployed accelerated underwriting from Sapiens to keep our digital momentum.”

Integrate and Automate into a Complete Insurance Hub

Jamie Yoder, President and General Manager, Sapiens North America.

“Sapiens is delighted to align with Guardian’s mission and to offer our extensive customer acquisition expertise and technology,” comments Jamie Yoder, President & General Manager, Sapiens North America. “By providing the functionality to integrate and augment all of their data and illustrations into a complete insurance hub, Sapiens empowers Guardian with keen customer insights and critical decision-making capabilities across the entire life insurance value chain.”

Sapiens IllustrationPro for Life & Annuities is a cloud-based point-of-sale illustration and quoting solution, offering a fully-responsive, modern, intuitive user experience for the life and annuities and health markets.

The vendor describes Sapiens ApplicationPro as a robust electronic application software that helps carriers address critical business drivers, such as decreasing time‐to‐issue and reducing policy acquisition costs, all in an extremely intuitive and easy‐to‐use package.

Guardian Group Accelerates Underwriting with Sapiens

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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