Grinnell Mutual Drives Transformation with Guidewire Core and Digital Systems

The insurer/reinsurer will debut the Guidewire products for a new market opportunity and then implement the systems for states in which it already does business.

(Goodnow Hall on the Grinnell College campus in Grinnell, Iowa. Photo credit: Smallbones.)

Grinnell Mutual Reinsurance Company (Grinnell, Iowa), a regional property/casualty insurer and reinsurer doing business in 15 states, has selected Guidewire’s (Foster City, Calif.) InsuranceSuite, Rating Management, Client Data Management, and Business Intelligence for InsuranceSuite as its platform for policy administration, billing, claims management, underwriting, rating, client data management, and analytics. The company has also selected Guidewire Quote and Buy Portal for Policyholders, Account Management Portal for Policyholders, and Gateway Portal for Agents to enhance the digital experience of its policyholders and agents.

Roby Shay, VP, Enterprise Solutions, and CIO, Grinnell Mutual.

Roby Shay, VP, Enterprise Solutions, and CIO, Grinnell Mutual.

Grinnell Mutual selected the Guidewire products to transform how it does business and enhance its commitment to serving its mutual members, agents and policyholders, according to a vendor statement. The insurer is entering a new market, and will be implementing all of the products at the same time for its personal lines of business. Following that deployment, Grinnell Mutual will be looking to implement the Guidewire systems in the other states where it currently does business.

Guidewire PartnerConnect Consulting member Cynosure (Jacksonville, Fla.), a boutique global consulting firm specializing in the implementation of Guidewire InsurancePlatform products, is leading the implementation.

“We were looking for a vendor that could provide the comprehensive platform we needed. After an intensive evaluation process, we selected Guidewire because we wanted a fully integrated suite of products to improve operational effectiveness, efficiency, and customer service,” comments Roby Shay, VP, Enterprise Solutions, and CIO, Grinnell Mutual. “Guidewire’s vision, P/C industry focus, and product maturity were also attractive to us.”

Grinnell’s Most Ambitious Transformation Effort

“This is the biggest organizational transformation we have ever sought to achieve, so it was extremely important that our business and technology stakeholders were involved in the decision-making process,” Shay adds. “We are confident that Guidewire’s systems will enable our employees, agents, and mutual members to focus on their core competency: providing our policyholders with the very best insurance and service we can offer.”

Benefits Grinnell Mutual will enjoy from Guidewire’s products will include the following, according to the vendor:

  • Enhance operational efficiency and productivity throughout the organization by standardizing policy administration, billing management, and claims handling processes on a cohesive technology platform
  • Enable agents and mutual members to provide exceptional service to policyholders
  • Bring new products and services to market more quickly

“We are delighted that Grinnell Mutual has partnered with Cynosure for their Guidewire product implementations,” comments Anupam Mittra, Senior Director and Co-founder, Cynosure. “There is synergy between our firms and we look forward to helping Grinnell Mutual transform its business and continue succeeding in the agile insurance landscape.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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