Great American Insurance Deploys Duck Creek AgencyPortal for Digital Agent Engagement

The solution, which the long-term Duck Creek client implemented within 10 months, enables digital self-service options for independent agents.

(Cincinnati, home of Great American Insurance Group. Photo credit: redlegsfan21.) 

Great American Insurance Group (Cincinnati), a provider of commercial property and casualty specialty products has expanded its relationship with Duck Creek Technologies (Boston) through its deployment of AgencyPortal, which the vendor describes as a platform-agnostic, multi-channel distribution solution to streamline and facilitate interactions with agents. Great American, a Duck Creek client for over 12 years, implemented the solution within 10 months.

Tim Reed, Director of Application Development, Great American.

Great American sought to make it easier for independent agents to service existing policies, including billing, endorsements, and claims, as well to submit new business, according to a Duck Creek statement. AgencyPortal, part of Duck Creek’s Digital Engagement family of solutions, also provides the carrier with a single, consistent interface across multiple lines of business, and to third-party systems, the vendor reports.

“Our previous system was limited in transactional capability and costly to maintain,” comments Tim Reed, Director of Application Development, Great American. “With AgencyPortal, we have a standard portal that we can take to all of our business units, offering our agents a consistent user interface and experience across a variety of functions such as policy inquiry and reporting, and maintenance is far more cost-effective.”

Great American chose AgencyPortal for Duck Creek’s out-of-the-box templates, pre-built integration kits, and ability to layer onto multiple back-end systems, as well as the longstanding relationship between the two firms and the provider’s integration experience and expert insights on product distribution and agent behaviors, according to Reed.

“Expectations for customer experience are more sophisticated, and shifting faster than ever,” comments Michael Jackowski, CEO, Duck Creek. “To differentiate themselves and remain competitive, insurers need to offer intuitive, elegant customer experiences like the ones offered by banks and retailers.”

Mike Jackowski, CEO, Duck Creek Technologies.

Duck Creek describes its Digital Engagement family of solutions as designed to provide intuitive digital interactions between P&C insurers and their agents, brokers, consumers, and policyholders anytime, anywhere, and from any device.

Helping to Increase Top-Line Growth

“Duck Creek is excited to be working with Great American to help increase its top-line growth, reduce maintenance and operating expenses, and boost agility and speed to market,” adds Jackowski. “We have the carrier and agent knowledge and experience to guide insurers through the complexities ahead.”

The vendor report that, for carriers using third-party or homegrown back-end systems, Duck Creek’s Digital Engagement family of products are available as independent solutions, able to act as the front end of any billing, claims, or policy system.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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