Golden Bear Selects Guidewire Cloud to Modernize Claims IT Operations

The insurer seeks to simplify IT operations, adapt more quickly to market demands, and deliver more value to policyholders.

(Image source: Golden Bear homepage.)

Golden Bear Insurance Company (Stockton, Calif), a commercial, professional liability, and residential insurance provider, has selected Guidewire (San Mateo, Calif.)  ClaimCenter on Guidewire Cloud to power claims management, simplify IT operations, adapt more quickly to changing market demands, and deliver more value to policyholders, according to a Guidewire statement. The company plans to implement ClaimCenter on Guidewire Cloud simultaneously across all lines of business. Guidewire PartnerConnect Consulting partner Blackcomb Consultants (Warrenville, Ill.) will lead the implementation project.

By selecting ClaimCenter on Guidewire Cloud, Golden Bear will have access to Explore, Canvas, Compare, and Predict to monitor and benchmark business performance, manage catastrophes, and better predict claims outcomes, according to the Guidewire statement. The company asserts that it will also be able to leverage CustomerEngage, ProducerEngage, and VendorEngage to offer a smooth omnichannel digital experiences to its policyholders, agents, and vendors.

“We selected Guidewire for its market leadership, product maturity, and track record of successful implementation projects,” comments Stacey Jackson, general counsel, Golden Bear. “None of the other P&C industry cloud providers we looked at measured up to Guidewire. Subscribing to ClaimCenter on Guidewire Cloud fits with our overall business and IT strategy since our other custom-built systems for underwriting and accounting are also cloud-based.”

Simple Efficiencies

“Guidewire Cloud will provide us with simple efficiencies like streamlining intake and distribution of claims to individual adjusters,” Jackson adds. “It will also provide us with critical day-to-day reports, dashboards, and next-generation predictive analytics and give us the capability of using predictive models that can be compared with industry averages. All of that is beautifully organized and presented in Guidewire Cloud so that we have real-time information that we can send to our leadership team or underwriters for their decision-making, as well as to our insureds to help them make better risk management decisions. We will be able to harness the power of Guidewire to do great things for our insureds.”

Victor Voss, Managing Director, Blackcomb Consultants.

“We look forward to helping Golden Bear implement ClaimCenter on Guidewire Cloud,” comments Victor Voss, managing partner and principal consultant, Blackcomb Consultants. “By selecting Guidewire and Blackcomb, Golden Bear will be better able to continue to address the specific needs of its customers in a rapidly-changing insurance market.”

“We are pleased to welcome Golden Bear to the Guidewire customer community and to the Guidewire Cloud,” says John Mullen, president and CRO, Guidewire. “We appreciate the mission critical capabilities that will run on Guidewire cloud services, and we look forward to helping Golden Bear deliver on the promise of serving their customers.”

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Victoria Price //

Victoria Price has recently entered the insurance technology reporting space after a successful career in customer service. She has a keen analytical mind and a natural affinity for the written word. She brings these talents to Insurance Innovation Reporter to cover the latest news in the industry.

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