Glatfelter Insurance Group Modernizes on Insurity’s SIMS Claims

The private insurance broker has replaced three legacy systems with the single system, enhancing business processes and service, while achieving greater operational efficiency.

(Farm in York County, Pa. Photo credit: Skabat169.)

Glatfelter Insurance Group (York, Pa.) has completed its implementation of Insurity’s (Hartford) SIMS Claims and is now running the core system in each of the states where the company provides insurance. Glatfelter is one of the largest private insurance brokers in the United States with more than 500 associates and over 30,000 clients servicing niche commercial and specialty lines of insurance.

Glatfelter previously used several systems for claims handling, some of which had been in place for more than 20 years. The company is now use SIMS Claims full-service platform to reduce its technology footprint significantly by replacing three legacy systems, including core claims processing, check printing, and document generation. This streamlines the process to allow for previously manual tasks, such as diary entries, to be automated based on customized business rules.

Larissa Tosch, EVP, CIO, Glatfelter Insurance Group.

“By adopting SIMS Claims, Glatfelter has empowered our claims teams to function more efficiently,” comments Larissa Tosch, CIO, Glatfelter Insurance Group. “Insurity’s deep expertise and cooperative approach enabled our team to undergo a business processing review that didn’t just recreate the same claims process used with our legacy system, but rather enhanced, decommissioned, and created business processes designed to provide our claims examiners the ability to continue to provide stellar service to our policyholders.”

User-Based Configurability

The Insurity solution was implemented within 18 months, and provides Glatfelter the ability to fully customize user interfaces (UIs) without external support, the vendor reports. This role- and user-based configurability enables Glatfelter to increase productivity, operational efficiency, and ultimately reduce expenses from past legacy systems, according to Insurity.

“The SIMS Claims solution is architected to provide Glatfelter with an intuitive product immediately upon implementation, while enabling simple configurations to add new features at their own pace,” says Michele Shepard, Chief Revenue Officer at Insurity. “We believe this approach is the best blend of speed to value and long-term reductions in total cost of ownership.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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