(Image source: HOVER demo.)
Genpact (New York), a global professional services firm focused on delivering digital transformation for clients, has selected HOVER’s (San Francisco) 3D technology and measurements to complement its property claims solutions and reduce the costs and time associated with the claims inspection process. With the integration of HOVER’s interactive 3D models of any property into virtual adjusting services, Genpact’s field resources will be able to safely process a larger number of claims in less time and ultimately offer an improved experience to their customers, according to a joint statement from the vendors.
Genpact characterizes the integration as part of its larger effort to introduce digital capabilities into the smart claims capabilities it offers its insurance clients. Through the use of technologies such as analytics, robotic automation and AI, Genpact says it aims to help insurers to free up loss-adjusting resources, shorten the claims cycle, and improve their customers’ experiences.
“At Genpact, we incorporate innovative technologies to offer a superior service to our carrier customers and their policyholders,” comments Howard Rogers, business leader, Insurance Claims, Genpact. “Recently, Genpact easily deployed HOVER to hundreds of staff who processed thousands of claims during Hurricanes Florence and Michael, validating HOVER’s benefits for our clients, which is why we are excited to be integrating HOVER across all of our digital inspection service offerings.”
HOVER’s technology is designed to reduce the time an adjuster needs to be onsite, with the aim of cutting down on both time and cost, and improving safety. The HOVER platform is used to take photos of a house with a smartphone. Those pictures are then transformed into a 3D model via HOVER’s patented computer vision and deep learning technology, generating precise exterior measurements of the property, including the roof, openings, and all siding line types. Benefits of the process are elimination of human error and greater efficiency, enabling adjusters to reduce inspection times on-site by 15 to 20 percent, according to the vendors’ statement.
Complementing Suite of Digital Inspection Solutions
“We are excited to partner with Genpact, a leader in property and casualty insurance claims services. The insurance industry is evolving rapidly, and Genpact is at the leading edge of deploying technology and innovation to create unique value streams for their clients,” said A.J. Altman, Founder and CEO, HOVER. “Our platform is a perfect fit for Genpact as it complements their suite of digital inspection solutions, allowing adjusters to process property claims in a more accurate, timely, and cost-effective manner, creating a better overall customer experience.”