(Bridges over a canal in Amsterdam, home of Generali Nederland. Photo by Yair Haklai.)
Generali Nederland, a 140-year-old Amsterdam-based insurer providing non-life and life insurance for individuals, entrepreneurs and organizations, has selected Sapiens’ (Holon, Israel) platform to administer a large portion of its life insurance portfolios. The insurer anticipates improved efficiency, greater data integrity and customer retention as a result of the implementation of the system.
Sapiens reports that it will lead the implementation effort for Generali Nederland, which is part of The Generali Group. The project will include the consolidation of multiple life book systems onto the new platform.
Generali Nederland chose the Sapiens solution to release significant operational reserves as a result of switching to a single platform, a vendor statement says. Further expected benefits include greater efficiency, lower operational costs and a reduction in the total cost of ownership.
“By creating a 360-degree view of our life book customers, we will be able to update and manage customer details once, improving data integrity and customer retention,” comments Mecx Kooij, head of Life and Pensions and ICT, Generali Nederland. “As a result, we anticipate a reduction in the overall cost of life books administration by lowering our IT costs and improving operational efficiency.”
Highest Quality Customer Experience
“There has been interest from existing and prospective Sapiens customers in Europe seeking an end-to-end solution for the administration of legacy or life portfolio that is capable of dealing with missing data, changing legislation and a wide range of life and pension product types,” comments Roni Al-Dor, Sapiens president and CEO. “We look forward to working closely with Generali Nederland to help them meet their goals of delivering the highest quality customer experience, while continuing to reduce ongoing and system support costs, and increase efficiencies.”