(Image source: Generali Hong Kong homepage.)
Generali Hong Kong (Hong Kong) has deployed an intelligent document processing AI agent from CoverGo (Singapore) to automate health insurance claims operations.
Cecilia Chang, CEO, Generali Hong Kong.
The solution processes unstructured documents—including claim forms, medical reports, invoices and receipts—converting them into structured data to support claims decision-making in real time.
“At Generali Hong Kong, we continuously explore technology that can help us improve the overall claims experience for our customers and enhance operational efficiency,” says Cecilia Chang, CEO, Generali Hong Kong. “The deployment of this solution supports our ongoing efforts to streamline claims handling through AI-enabled capabilities, reflecting our focus on driving operational excellence.”
The AI agent extracts relevant claim information and maps medical diagnosis and benefit codes, enabling insurers to reduce manual data entry and improve processing speed.
Tomas Holub, CEO & Founder, CoverGo.
AI Agents Streamlining Insurance Operations
“We are proud to support Generali Hong Kong in advancing its claims transformation,” says Tomas Holub, CEO and Founder, CoverGo. “This collaboration demonstrates how AI agents can streamline insurance operations—automating processes, improving accuracy and enabling insurers to scale customer service while reducing cost.”
According to the companies, the implementation is designed to enhance claims automation, minimize delays and improve the customer experience as part of Generali Hong Kong’s broader operational strategy.