(Image credit: Nick115.)
Generali Hellas (Athens), a member of the Generali Group (Trieste, Italy) with more than 135 years of presence in the Greek insurance market, has implemented OneSpan (Chicago) Sign electronic signatures to meet regulatory compliance requirements and help speed up its end-to-end signing process for life insurance policies. OpenSpan reports that Generali is the first insurance company in Greece to enable a completely digital account opening process for the convenience of its customers and its network of more than 4,000 independent brokers.
Generali has made it a strategic priority to digitally transform its operations, in order to provide a seamless and elevated customer experience. As part of a broader automation and digitalization initiative, Generali Hellas selected OneSpan Sign to simplify and secure its contracting agreement process, for new policies. The company eliminated the manual paper-based process for life insurance policies and was able to reduce the new account opening time to less than 24 hours, from more than several days.
“Digitization is an important capability, especially in the insurance industry where signing processes can be lengthy and cumbersome,” comments Antonis Apergis, Software Development Assistant Manager, Generali Hellas. “Through our partnership with OneSpan, we are able to deliver our e-sign service and secure digital policy delivery. Generali pioneered the launch of this technology in Greece, and the positive feedback we have received from both customers and brokers, as well as the noticeable business benefits, are key factors in our decision to expand the use of the e-sign service to Retail Non-Life products lines.”
Digital Business Model
“The pandemic has reinforced the need for a digital business model,” comments Scott Clements, CEO, OneSpan. “Companies have made significant progress in adjusting their operations for the present circumstances. Industry leaders like Generali that select flexible, scalable and proven technologies, not only enhance the customer experience but also build trust, loyalty and revenue streams that are key to their future success.”