Friends First Upgrades to FINEOS v8

The Dublin-based life assurance company uses FINEOS Claims to manage all stages of the claims and payment processes for its Income Protection lines of business.

(Ad for pensions, one of Friends First’s product lines. Source: Friends First.) 

Friends First, a Dublin-based insurer over $4.5 billion in assets under management, has upgraded to FINEOS Version 8. The insurer executed the upgrade primarily using internal resources, according to a vendor statement.

Friends First is one of Ireland’s most established life assurance companies with more than 200,000 customers in Ireland. The company is fully owned by the Dutch Insurance Group, Achmea, the largest provider of non-life, health and income protection insurance products in the Netherlands and also a leading provider of life and pensions.

“The project was a testament to the hard work of the Friends First team and their commitment to providing the very best claims service to our customers,” comments Lisa Feely, COO Friends First.

Friends First uses FINEOS Claims to manage all stages of the claims and payment processes for its Income Protection lines of business. The company also uses FINEOS Claims to manage aspects of its Hospital Cash and Critical Illness claims processes. FINEOS says that the rules and automation in the FINEOS Claims system offers timely triggers and activities to enable a more proactive approach to claims handling resulting in better management of back to work goals for the policy holder.

Michael Kelly, CEO, FINEOS.

Michael Kelly, CEO, FINEOS.

“We are pleased with the continued strong customer demand for FINEOS Version 8,” comments Michael Kelly, CEO, FINEOS. “In today’s competitive customer-centric carrier world there is increased pressure to keep up with digital technology to improve the customer experience. In addition, insurance carriers realize the importance of keeping in line with their vendors’ latest product releases to ensure they maximize the benefit of the ‘base’ product, while minimizing their Total Cost of Ownership. Not only does this show the value our customers place on our new FINEOS features and enhancements, it also underlines the ease with which customers can upgrade.”

Dearborn National Gains Claims Efficiencies with FINEOS Version 8

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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