Franklin Mutual Insurance Company, a Branchville, N.J.-based personal and commercial lines P&C carrier has selected ISCS’s cloud-based core system suite SurePower Innovation as target system for its modernization initiative. The suite will be delivered as a complete, managed SaaS solution via ISCS’s SurePackage deployment option, according to the vendor.
“As a mutual insurance company, we are committed to policyholders not stockholders,” comments Gary J. Capone, VP, field services, Franklin Mutual. “The fact that SurePower Innovation is offered as a full suite allows us to benefit from pre-integrated core processes, and provide our customers, agents and staff an efficient, more user-friendly experience.”
Franklin Mutual sought a replacement for a legacy core administration system that ISCS describes as having outlived its usefulness. The vendor says that SurePower Innovation will provide a solution to inefficient workarounds forced by the carrier’s legacy systems, providing faster processing through automation, greater productivity through the elimination of manual processes, and a reduction in operating and maintenance costs overall.
(Related: ISCS Adds New Quote Comparison Capability to SurePower Innovation Suite)
“We share a mindset and dedication to serious customer service with Franklin Mutual and other mutual insurers,” comments Andy Scurto, president, ISCS. “New iterations of SurePower Innovation always include feedback and suggestions from the ISCS customer base, and we look forward to adding Franklin Mutual’s voice to the SurePower User Group [SPUG].”