Franklin Mutual Selects ISCS’s SurePower Innovation as Modernization Platform

The suite will be delivered to the Branchville, N.J.-based P&C carrier as a complete, managed SaaS solution via ISCS’s SurePackage deployment option.

(Stokes State Forest in Sussex County, N.J., near Branchville, N.J. Photo credit: Nicholas A. Tonelli.)

Franklin Mutual Insurance Company, a Branchville, N.J.-based personal and commercial lines P&C carrier has selected ISCS’s cloud-based core system suite SurePower Innovation as target system for its modernization initiative. The suite will be delivered as a complete, managed SaaS solution via ISCS’s SurePackage deployment option, according to the vendor.

“As a mutual insurance company, we are committed to policyholders not stockholders,” comments Gary J. Capone, VP, field services, Franklin Mutual. “The fact that SurePower Innovation is offered as a full suite allows us to benefit from pre-integrated core processes, and provide our customers, agents and staff an efficient, more user-friendly experience.”

Andy Scurto, President, ISCS.

Andy Scurto, President, ISCS.

Franklin Mutual sought a replacement for a legacy core administration system that ISCS describes as having outlived its usefulness. The vendor says that SurePower Innovation will provide a solution to inefficient workarounds forced by the carrier’s legacy systems, providing faster processing through automation, greater productivity through the elimination of manual processes, and a reduction in operating and maintenance costs overall.

(Related: ISCS Adds New Quote Comparison Capability to SurePower Innovation Suite)

“We share a mindset and dedication to serious customer service with Franklin Mutual and other mutual insurers,” comments Andy Scurto, president, ISCS. “New iterations of SurePower Innovation always include feedback and suggestions from the ISCS customer base, and we look forward to adding Franklin Mutual’s voice to the SurePower User Group [SPUG].”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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