(Image source: Frankenmuth Insurance website.)
Frankenmuth Insurance (Frankenmuth, Mich.), a provider of home, auto, and life insurance policies and surety bonds, has selected One Inc’s (Folsom, Calif.) Digital Payment Platform, ClaimsPay, for outbound digital payments.
Founded over 150 years ago, Frankenmuth describes its mission as focusing on policyholders through caring, innovation, and customer experience. The carrier earned extremely high policyholder satisfaction with claims service of 98 percent in 2020.
“Our primary objective at Frankenmuth is to provide exceptional service to our policyholders, offering high-quality insurance products and an unparalleled customer experience,” comments Andy Knudsen, EVP, Frankenmuth. “As we continuously work to provide the best customer experience, implementing One Inc’s digital payment platform will streamline our entire disbursement process. With this update, policyholders can expect us to deliver claims payments more quickly, providing financial relief when it matters most.”
One Inc describes its payment processing software as engineered to seamlessly integrate into Frankenmuth’s Guidewire (San Mateo, Calif.) core operating system, InsuranceSuite, accelerating the implementation process and ensuring continuity of the user experience. “With the intuitively-designed interface and expansive payment functionalities, ClaimsPay supports enhanced adoption among insureds and other payees, which was an important consideration for Frankenmuth,” a One Inc statement says.
Engagement Channels and Secure Disbursement Options
“Our platform provides a variety of engagement channels and secure disbursement options which Frankenmuth will be able to use to create an industry-leading customer experience around outbound payments,” comments Christopher W. Ewing, founder and CEO of One Inc. “We look forward to a long, collaborative partnership with Frankenmuth as they continue to expand and innovate moving forward.”