(Detail from Helsinki University Library. Photo credit: Hyperboreios.)
The Finnish State Treasury has awarded Accenture a public tender and signed a four-year framework agreement for the vendor to develop and maintain a range of IT applications that support the State Treasury’s effort to digitalize its claims management system. Accenture’s services will enable the State Treasury to further improve and expedite its claims service, according to a vendor announcement.
The agreement calls for Accenture to develop and maintain new functionality, expand the processing scope of the claims system to cover additional insurance products, and integrate online services into the service processes, the vendor reports. Accenture will also help the State Treasury upgrade its claims system and implement statutory updates. The State Treasury’s claims system, which is based on the TIA Technology end-to-end integrated core solution, was implemented in 2012, and currently processes statutory work and military accident insurance claims and payments.
“Accenture has the extensive experience in insurance claims management systems that we needed and a deep understanding of the TIA software in particular,” comments Jyri Tapper, director, Insurance, at the Finnish State Treasury.
The Finnish State Treasury is a multidisciplinary government agency that develops internal corporate services for the central government, such as financial and personnel administration, Accenture reports. Among its functions is the provision of benefits and compensation for citizens and institutions. It handles compensation to criminal liability and military injury customers as well as compensation for occupational and military injury and traffic accidents for which the government is liable.
Moment of Truth
“The claims process represents the quintessential ‘moment of truth’ for any insurance customer,” comments Risto Sandberg, managing director for Accenture’s Insurance practice in Finland. “It’s where an insurance provider is put to the test in terms of its ability to delight or disappoint the customer. We are proud to team with the State Treasury and help the agency further enhance its compensation services.”