FINEOS Upgrade Lets Mutual of Omaha Retire Customized Functionality, Lower TCO

Mutual of Omaha’s in-house executed upgrade puts the company in a better position to take on further upgrades from FINEOS and to stay current with the latest business content and product functionality.

Through its upgrade to the latest version of FINEOS Claims, Mutual of Omaha will benefit from new features and functionality and also reduce maintenance costs and total cost of ownership (TCO) by retiring legacy custom functionality, according to Dan Christel, IS manager, Mutual of Omaha. The Fortune 500 company has used FINEOS to manage its claims operations for group employee benefits and related products, including short and long term disability since 2009.

Dan Christel, IS Manager, Mutual of Omaha.

Dan Christel, IS Manager, Mutual of Omaha.

The upgrade to version 7.5 of the FINEOS system was undertaken by Mutual of Omaha’s technology organization with back-up support from FINEOS, according to Christel. “The project was business focused and was underpinned by a strong technical plan that outlined approach and direction,” he says. “We also benefited internally from active and engaged sponsors and we are excited by the benefits we can gain for this new version of the product.”

Mutual of Omaha’s upgrade to version 7.5 of FINEOS Claims allows the company to take advantage of what FINEOS CEO Michael Kelly calls a massive investment in the solution. Also, by moving to the latest version of the FINEOS Claims product, Mutual of Omaha is positioned to take on further upgrades from FINEOS and to stay current with the latest business content and product functionality, according to Kelly.

“We are delighted that so many of our customers are now on the latest versions of FINEOS or are about to begin the upgrade process,” Kelly adds. “In today’s fast moving competitive landscape there is no room for custom-developed software. Software products must offer users full business functionality, business content as well as the configurability and flexibility to enable speed and agility to support the changing needs of the business.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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