FINEOS and Empathy Partner on Complete Support for Life Insurance Beneficiaries

Through interlocking technology and user experience, the companies will enhance the claims journey for life insurers and the families they serve.

(Image source: Empathy homepage.)

FINEOS Corporation (Dublin), a provider of SaaS enterprise claims software for the life, accident, and health industry, and Empathy (New York), a platform helping families navigate the emotional and logistical challenges of a loved one’s passing, today announced a partnership to extend life insurance carriers’ offerings to families dealing with loss.

Michael Kelly, CEO, FINEOS.

A joint statement from the companies notes that families spend an estimated average of 13 months after a loved one’s death completing necessary tasks on top of the emotional struggles that accompany the loss. While payouts provided by life insurers are instrumental in softening the financial blow, families are often in need of additional resources to navigate the administrative and psychological hurdles, the companies say. The partnership between FINEOS and Empathy is designed to equip life insurance carriers with the technologies and services they need to provide the comprehensive support their customers deserve.

FINEOS and Empathy say they offer unique solutions for insurance companies to better support their beneficiaries: Life insurers can rapidly deliver on the financial protection promised using the automation and personalization of FINEOS Claims. The no-code configuration capabilities of FINEOS Claims allow Empathy to be integrated into intake call scripts, process flows, and self- service portals to help families wind down a loved one’s affairs with full administrative assistance for tasks like funeral planning, navigating probate, and closing accounts, as well as emotional support like on-demand grief counseling and guidance for returning to work.

“This partnership simply makes sense, since Empathy helps deliver on our goal of elevating the claims experience,” comments FINEOS CEO Michael Kelly. “Together, our companies will raise awareness of the combined benefits we bring to life insurers and help benefit the customers they serve during some of life’s most difficult times.”

Ron Gura, Co-Founder and CEO, Empathy.

Helping Grieving Families with the Logistical and Emotional Challenges of Loss

“I am delighted to partner with FINEOS in order to further our core mission of helping grieving families deal with the logistical and emotional challenges of loss,” comments Ron Gura, co-founder and CEO of Empathy. “Modern life insurance carriers understand that customers seek comfort,  stability, and peace of mind in addition to their policies. FINEOS is at the forefront of harnessing the latest innovations to benefit life insurance policyholders, including using technology to streamline once-cumbersome processes like claims and onboarding. We look forward to seeing how this partnership helps serve a vital need for the life insurance industry: alleviating the administrative burden of losing a loved one.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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