FFVA Mutual Sees Improved Self-Service User Satisfaction with Insurity Systems

The insurer has selected Policy Decisions Evolution, Billing Decisions and Claims Decisions, Oceanwide Bridge Portal and Insurance Enterprise View.

(Lake Lily in Maitland, Fla., home of FFVA Mutual Insurance. Photo credit: cwolfsheep.)

FFVA Mutual Insurance Co. (Maitland, Fla.) has chosen Insurity’s (Hartford) core processing suite, Insurance Decisions, which includes Policy Decisions EvolutionBilling Decisions and Claims Decisions, as well as Oceanwide’s Bridge Portal to replace its existing legacy system. FFVA Mutual has also selected Insurity’s Insurance Enterprise View (IEV) to take advantage of its specific reporting and integration capabilities to provide deeper business insight, according to an Insurity statement.

FFVA Mutual has been providing workers’ compensation solutions for more than 60 years, insures a variety of businesses in all major industry groups, and writes business in 10 states. The company reports that it selected Insurity’s solutions because of its flexibility, modern UI, and the increased self service capabilities among other features.

“We selected the Insurity systems based on a number of key factors; modern user experience, the solutions’ flexibility and the ability to make changes on our own, reduced cost of change, along with the ability to better control and influence time to market—all of which will improve our internal and external user satisfaction,” comments Alan Hair, Secretary/Treasurer and CFO, FFVA Mutual. “During our selection process, the Insurity team demonstrated tremendous insurance expertise and workers’ compensation knowledge. This solidified our confidence in Insurity as our vendor of choice.”

Lani Cathey, SVP, Insurity.

Lani Cathey, SVP, Insurity.

Workers’ Comp Expertise

“We are excited to have been selected by FFVA Mutual and are looking forward to working with the FFVA team as they modernize their systems and enhance the user experience for both internal and external users,” comments Lani Cathey, SVP, Insurity. “We have a long history of supporting carriers who write workers’ compensation and a great deal of expertise in this area. We are committed to ensuring our solutions continue to meet the unique needs of this segment of the market.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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