FCCI Modernizes Claims Operations Through Cloud Migration with Cognizant and Guidewire

FCCI will be able to process claims quicker, automate claims adjustments and deliver a superior customer experience. 

(Image source: FCCI Insurance Group.)

FCCI Insurance Group (Sarasota, Fla.) has modernized claims operations through a cloud migration with partners Guidewire (San Mateo, Calif.) and Cognizant (Teaneck, N.J.). The firms helped the regional property/casualty insurer to reduce claims processing times and costs and allow agents to focus on improving their customer experiences. Cognizant led the project with FCCI to migrate Guidewire ClaimCenter on Guidewire Cloud, empowering the insurer to manage claims more efficiently across its commercial and surety lines of business, according to a joint statement from the companies.

Dave Patel, CIO, Commercial Insurance and SVP, FCCI.

“Implementing Guidewire Cloud has enabled us to modernize and transform our claims organization,” comments Dave Patel, CIO, Commercial Insurance and SVP, FCCI. “We’re proud to be associated with Cognizant and Guidewire and look forward to our continued work with them in becoming more agile, maximizing efficiency, and accelerating our growth.”

FCCI selected Cognizant for its expertise in conducting cloud migration assessments and implementing Guidewire products, according to the joint statement. Cognizant is a Global Premier Partner in the Guidewire PartnerConnect program, an early adopter of Guidewire Cloud, and the first partner to attain the Guidewire InsuranceNow specialization.

Christina Colby, Chief Customer Officer, Guidewire.

“We congratulate FCCI on achieving this significant milestone in its cloud transformation journey,” comments Christina Colby, Chief Customer Officer, Guidewire. “We are thrilled to see the company continue fulfilling its mission statement of empowering employees to deliver commercial insurance products and exceptional customer service to meet the needs of its valued agency partners and policyholders so they can thrive, manage risks, and face the future with confidence. We thank FCCI for its continued trust in Guidewire and our cloud services and look forward to our ongoing collaboration and shared success.”

Superior Customer Experience

Meera Krishnamurthy, SVP and Head of Banking, Financial Services and Insurance for the Americas, Cognizant.

Through its work with Cognizant, FCCI intends to gain access to relevant data, enhancing its ability to gain valuable insights into customer demand and market trends, the statement says. As a result, FCCI expects to process claims quicker, automate claims adjustments and ultimately deliver a superior customer experience.

“In today’s increasingly digital world, customers demand seamless digital experiences and quick processing of their claims,” comments Meera Krishnamurthy, SVP and Head of Banking, Financial Services and Insurance for the Americas, Cognizant. “As FCCI expands its presence throughout the United States, Cognizant is excited to offer advisory, consulting, and technology services to help mid-market carriers like FCCI on their journey toward digital transformation. Our expertise in Guidewire products can help insurers optimize their claims operations and enhance the customer experience.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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