(Image source: FCCI 2020 annual report video.)
FCCI Insurance Group (FCCI), a Sarasota, Fla.-based mutually-held commercial insurer serving 20 U.S. states and the District of Colombia, has selected Duck Creek Technologies’ (Boston) Duck Creek Distribution Management to replace legacy distribution management systems and processes. The business insurer will implement the software via Duck Creek OnDemand, the vendor’s SaaS solution for the property/casualt insurance industry. FCCI cited low-code configuration tools, process efficiencies gained through automation, and the ability to integrate with in-house and third-party systems and interfaces as key factors in its adoption of the solution, according to a Duck Creek statement.
“Duck Creek’s Distribution Management SaaS solution offers efficiencies that will provide a better experience for our independent agents while reducing our reliance on manual processes,” comments Ralph LaSpina, EVP, Chief Marketing and Underwriting Officer, FCCI. “Our focus is on implementing solutions that give us a strong foundation for the future. Duck Creek OnDemand and Distribution Management both offer significant operational and cost efficiencies, which will be very important for us as we look to modernize our distribution channels through digital transformation.”
Duck Creek Distribution Management is a modern producer relationship management system that enables insurers to tailor all aspects of the producer lifecycle to attract, retain, increase productivity, and build trust with agents, brokers, MGAs, and other intermediaries, according to the Duck Creek statement. As a modern SaaS application, Distribution Management digitally transforms workflows to increase business agility, streamline operations, and ensure continuous compliance, the vendor says.
“We are very happy that FCCI has chosen Duck Creek Distribution Management to support its distribution network,” comments Prasad Boppana, VP, Product Management, Duck Creek Technologies. “Managing the commercial insurance policy lifecycle is a complicated process that often involves numerous agent and broker touchpoints, so this was a great choice for FCCI as they look to technology and automation to boost their continued success. And Duck Creek OnDemand provides a complete solution that takes the responsibilities of maintenance, hosting, and upgrades off of insurers’ hands, so FCCI will be able to focus on innovation and customer experiences rather than burdensome IT work. We are excited to welcome them to the Duck Creek family.”