FBM Idaho Reaches Transformation Milestone with Multiple Guidewire System Deployment

The state’s largest domestic carrier has deployed PolicyCenter, Client Data Management, Reinsurance Management, BillingCenter and Claim Portal, building on a 2010 deployment of ClaimCenter.

(View of eastern Pocatello, Idaho, home of FBM Idaho. Photo credit: Michlaovic.)

Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho; Pocatello), the state’s largest domestic Property/Casualty insurer, has deployed Guidewire’s (Foster City, Calif.) PolicyCenter, Client Data Management and Reinsurance Management as its new underwriting, policy administration, client data management, and reinsurance solution, as well as Guidewire BillingCenter as its new billing management system. In a separate project, FBM Idaho has also completed deployment of Guidewire Claim Portal for Policyholders to enhance the digital experience of its policyholders.

“The deployment of Guidewire PolicyCenter, BillingCenter, and Claim Portal for Policyholders represents a significant milestone in our company’s long-term business transformation initiative, and feedback from our agents and policyholders has been positive,” said Adam Waldron, director, Information Systems, FBM Idaho. “We look forward to enjoying the benefits of our new system infrastructure for years to come.”

Objectives FBM Idaho expects to achieve through the deployment of the systems including providing a better customer service experience with real-time online processing; enhancing support for their agent channel with improved information; and increasing responsiveness to changing business and technical requirements in their markets.

Building on 2010 Deployment of ClaimCenter

FBM Idaho implemented PolicyCenter, BillingCenter, and Claim Portal for Policyholders to build on its 2010 deployment of Guidewire ClaimCenter and fully modernize its system infrastructure to address the changing demands of its agents and policyholders, according to a Guidewire statement. The insurer has initially rolled out PolicyCenter and BillingCenter on its business owner policy line of business to complement the functionalities offered by ClaimCenter, while Claim Portal for Policyholders has been deployed across all of FBM Idaho’s personal lines of business to extend ClaimCenter’s functionality to their policyholders. The Claim Portal for Policyholders deployment also included first notice of loss (FNOL) and claims inquiry functionality that was implemented for their FBM Idaho and Western Community brands. FBM Idaho plans to implement PolicyCenter and BillingCenter across its remaining lines of business in 2017.

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