(Image credit: Randy Fath/Unsplash.)
Farmers & Mechanics Insurance Companies (Farmers & Mechanics) (Martinsburg, W.Va.) has successfully implemented the insured.io’s (Sacramento, Calif.) Customer Engagement Platform. Established in 1877, Farmers & Mechanics provides a wide range of property/casualty coverages, including homeowners, personal auto, farm, mobile home, dwelling fire, commercial, and umbrella, in West Virginia and Virginia.
“The customer’s first choice for information and transaction processing is the internet and mobile devices,” comments Dan Otto, senior VP and chief financial officer of Farmers & Mechanics. “Self-serviced, real-time processing is expected. The customer portal insured.io has implemented for us has expanded our ability to serve our customers in these areas.”
The vendor describes the implementation as providing Farmers & Mechanics with a more holistic modern platform for policyholders to manage policies online, streamlining the customer journey by providing a single solution for customer engagement, including a customer portal, managing and processing recurring payments, reporting and analytics modules, and more. Insured.io reports that it modernized Farmers & Mechanics’ interactions with policyholders while effectively extending the capabilities of the company’s core systems, especially as it relates to the ability to schedule and process digital payments.
“Farmers & Mechanics was looking to offer their customers more modern options for customer service, policy changes, and more,” comments Steve Johnson, co-founder and head of product for insured.io. “Our SaaS, cloud-based Customer Engagement Platform gave them the options they were looking for, without requiring a major infrastructure commitment or large-scale rip-and-replace initiative.”