Family Guardian Insurance Company implements Equisoft/illustrate

The integration of Equisoft/illustrate streamlines sales processes and accelerates Family Guardian’s digital transformation.

(Image source: Family Guardian website.)

Family Guardian Insurance Company (Nassau), a provider of life insurance and investment products in The Bahamas, has modernized front-end tools for its insurance businesses through the implementation of Equisoft’s (Montreal) Equisoft/illustrate technology.

Glen O. A. Ritchie, President, Family Guardian.

Following the insurer’s successful implementation of Equisoft/manage solution, integrated with Oracle Insurance Policy Administration (OIPA) system, for Family Guardian’s Home Services division, Equisoft was again selected to replace Family Guardian’s Illustrations system for its Financial Services division. The Equisoft/illustrate system was successfully integrated within the agreed-upon timeframe, according to a statement from the vendor.

“By retiring our legacy system and integrating Equisoft/illustrate we have digitalized our front-end tools enabling us to create efficiencies and enhance service delivery for our customers,” comments Glen O. A. Ritchie, CPA, President, Family Guardian Insurance. “We thank the Equisoft team for their support and commend them for their innovation.”

Ruben Veerasamy, SVP, Caribbean, Equisoft.

Accelerated Transformation

“We’re proud that Family Guardian has chosen us to be their trusted partner to implement solutions that meet the evolving expectations of digital consumers,” comments Ruben Veerasamy, SVP, Caribbean, Equisoft. “I am pleased that our speed of implementation has enabled Family Guardian to accelerate their transformation and maintain their leadership in the Bahamian market.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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