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Falcon Insurance Group, an Oak Brook, Ill.-based insurance with the mission of providing simple, affordable personal auto insurance regardless of an insured’s driving history, has chosen to expand its existing implementation of the One Inc Digital Payments Platform to include ClaimsPay. The ClaimsPay became part of One Inc’s solution portfolio as a result of its acquisition of Invenger/InsurPay, announced in August 2020 .
Falcon has a growing network of more than 1,800 partner agents serving customers throughout Illinois, Oklahoma, Texas, Indiana, Arizona, and Utah. Since implementing One Inc’s inbound payment solution in 2018, Falcon experienced a notable increase in customer satisfaction and retention, which contributed to the company’s decision to add claims disbursement functionality, according to a One Inc statement.
“We’ve had great success with One Inc’s digital platform for premiums, and we quickly saw how much more efficient the payment process could be for both our customers and our team,” comments Mike Parrillo, president, Falcon. “We strive to make the insurance experience as easy as possible for policyholders. In addition to expediting the disbursement process, ClaimsPay will also optimize the customer experience by providing continuity throughout the claims process.”
One Inc’s in-house vendor onboarding program, along with the platform’s multi-party and lienholder payment capabilities, will allow Falcon to close claims faster, saving the significant time and resources typically involved in traditional and non-digital disbursement methods, the One Inc statement says. The vendor reports that, with the mobile app, adjusters can approve and make payments from the field, further reducing time to close. This “full-stack” solution also enables Falcon to create a consistent customer experience across the premium and claims payment process, empowering policyholders with the ability to access and manage all payment information through one user-friendly self-service portal, the vendor says.
Enabling Focus on Innovation
“We’ve enjoyed working with the team at Falcon and are very pleased that they chose to adopt our full payments platform,” comments Christopher W. Ewing, founder and CEO, One Inc. “They should see some pretty remarkable results with ClaimsPay, speeding up and simplifying the claims disbursement process. Not only will digitizing claims payments improve the customer experience, it also lowers claims loss severity and streamlines operational processes, enabling them to focus on continued innovation moving forward.”