(Erie, Pa. Image credit: Shutterstock.)
Erie Insurance (Erie, Pa.) will upgrade to Version 11 of Majesco Billing for P&C and move from on-premise to Majesco CloudInsurer, according to a vendor announcement.
A long-term customer of Majesco (Morristown, N.J.), Erie offers auto, home, business and life insurance through a network of independent agents across 12 states and the District of Columbia. Erie is recognized as the 11th largest homeowners’ insurer and 12th largest automobile insurer in the United States based on direct premiums written, and the 16th largest P&C insurer in the United States based on total lines net premium written. A Fortune 500 company, Erie has nearly 6 million policies in force and is rated A+ (Superior) by A.M. Best and consistently recognized for its commitment to customer service.
“We understand that enhancing our digital capabilities is crucial to maintaining agent and customer satisfaction,” comments Matt Oldach, IT director, Erie. “Given today’s rapid market shifts, we recognized the need for new and innovative payment methods, billing plans, access to real-time billing information and electronic billing options. We’re excited to deepen our strategic partnership with Majesco and are confident the upgrade and migration to the cloud solution will better position us to grow our business, rapidly adapt to changing market demands and further enhance our customer and agent experience.”
Majesco Billing for P&C provides rich, broad capabilities with out-of-the-box functionality, content and options that empower today’s companies to rapidly respond to market scenarios and customer demands, according to the vendor. By upgrading to the latest version and migrating to the cloud, Erie is modernizing and optimizing its business while providing the necessary agility and speed that can make all the difference in customer loyalty, the vendor says. Majesco reports that Erie is also considering implementation of the vendor’s Insurance Data and Analytics Platform including the Enterprise Data Warehouse to provide a holistic view of its business operations at any level.
Responding to Shifting Needs
“We’re honored that Erie is expanding our long-standing partnership with its upgrade of Majesco Billing for P&C, move to CloudInsurer and implementation of Majesco Insurance Data and Analytics Platform,” comments Prateek Kumar, EVP of Americas, Majesco. “We have long been recognized as the market leader in Billing, providing capabilities needed today but also for tomorrow to strengthen the customer experience, placing billing front and center. Whether meeting new billing demands or supporting new products, Majesco Billing for P&C provides our customers a solution that quickly responds to meet these shifting needs when they need it most.”