ENNIA Seeks Competitive Edge with Guidewire Predictive Analytics

The Dutch Caribbean’s largest insurer will use the Guidewire products to achieve greater customer insights and hone its sales and marketing strategies for customer growth and retention.

(Willemstad Harbor, Curaçao by M.T. Meléndez.)

ENNIA (Willemstad, Curaçao), the largest insurer in the Dutch Caribbean, has adopted Guidewire (Foster City, Calif.) Predictive Analytics to better compete in the six Caribbean islands where it operates—Aruba, Bonaire, Curaçao, St. Maarten, Saba, and St. Eustatius, according to a vendor statement.

Servaas Houben, head of actuarial, ENNIA.

Servaas Houben, head of actuarial, ENNIA.

ENNIA selected Guidewire Predictive Analytics for Claims and Guidewire Predictive Analytics for Profitability to achieve greater customer insights and hone its sales and marketing strategies for customer growth and retention, Guidewire reports. Those capabilities will enable its underwriters to make faster, smarter decisions on new and existing business, the vendor statement says. The Guidewire products are currently being implemented in ENNIA’s property line of business, followed by motor and health.

“Implementing Guidewire Predictive Analytics represents a significant milestone in our company’s long-term business strategy,” comments Servaas Houben, head of actuarial, ENNIA. “The advanced analytical insights gained will enhance the services we offer to our customers and enable future growth for ENNIA for years to come.”

ENNIA’s leadership was impressed by the different levels of claims and premium data Guidewire Predictive Analytics is be able to provide, according to Chantal Pietersz-Seferina, chief operating officer, ENNIA. “We will be able to tailor reports for specific audiences, from having graphics for presentations to our board to data analysis and insights for our insurance technicians.”

Exceptional Customer Service

“We are honored to participate in ENNIA’s journey to becoming more analytics and data-driven, while maintaining their core commitment to exceptional customer service,” said Ken Shapiro, group VP, Americas Sales, Guidewire Software. “ENNIA presents a perfect example of a top insurance carrier that recognizes how advanced analytics have become an imperative for competitiveness and growth.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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