(Image source: Encova homepage.)
Encova Insurance (Columbus, Ohio; formerly Motorists Insurance Group and BrickStreet Mutual Insurance Company) has selected the One Inc (Folsom, Calif.) Digital Payments Platform to expand opportunities to actively engage customers at the most frequent touchpoint.
James Sullivan, VP, Customer Experience Officer, Encova.
Encova chose the One Inc Digital Payments Platform in large part due to One Inc’s extensive insurance expertise, flexible integration options, and scalability, according to a One Inc statement. The vendor asserts that the platform’s ability to seamlessly integrate with a variety of core administration applications will enable Encova to add powerful new payments features and engagement capabilities while maintaining consistency and continuity with the company’s current Guidewire system.
“One Inc understands the needs of our agents and policyholders, as well as the operational nuances specific to insurance,” comments James Sullivan, VP, Customer Experience Officer, Encova. “We’re committed to providing the best possible customer experience, and this new platform allows our policyholders flexibility to choose their individual payments and communication preferences.”
Christopher W. Ewing, CEO, One Inc.
With the One Inc Digital Payments Platform, Encova has the ability to accept multiple payment methods, including credit, debit, ACH and emerging channels, such as Apple Pay. The company is able to engage with customers via mobile, SMS text, email, phone, outbound IVR, website, and social media.
“We are excited to work with Encova as part of their innovation initiative,” comments Christopher W. Ewing, CEO of One Inc. “Encova genuinely cares about their agents and policyholders, and we look forward to helping them continue to enhance the customer experience by modernizing their payment capabilities and expanding their digital engagement channels.”