EMC Insurance Companies Uses Matterport 3D Capture for Loss Control, Claims

EMC will use Matterport’s software and hardware technology to develop 3D training programs for both claims and loss control employees.

(Dynamic 3D image from Matterport gallery.)

EMC Insurance Companies, a Des Moines-based commercial property and casualty insurer, has deployed technology from Matterport (Sunnyvale, Calif.), to use the vendor’s 3D capture technology and data on commercial properties for loss control and claims management. EMC is the first property insurer to fully deploy Matterport’s technology for commercial claims in order to drive efficiency and maintain its strong brand of customer satisfaction, according to a statement from Matterport.

EMC initially used Matterport scans of real-life properties affected by natural and man-made disasters to document losses and damages, the vendor reports. That success resulted in the carrier seeing the potential benefit of the technology for claims adjusting, improving the customer experience by getting policyholders back on their feet after a loss, while giving them confidence that the full extent of their loss is documented. Matterport’s tech is now being adopted across multiple EMC disciplines, including claims, loss control, and innovation. EMC will leverage Matterport’s software and hardware technology to develop 3D training programs for both claims and loss control employees.

“Matterport’s technology is a highly practical application in the insurance industry, and we are proud to be among the leaders adopting it in multiple capacities,” comments Gary Friess, Property Review Manager, EMC Insurance Companies.

Using Matterport’s technology, insurance and restoration professionals are able to cut down on the many man-hours traditionally spent tape measuring, paper sketching and taking photos, and spend more time providing the services that are most needed—estimating, adjusting, repairing and restoring properties on behalf of policyholders, according to the vendor.

Earlier this year, Matterport launched what the company characterizes as a new, more affordable subscription-based platform to increase entry-level user adoption in the insurance, real estate, AEC and photography industries. The vendor describes Matterport Cloud 3.0 as a subscription-based platform that puts 3D capture in the hands of more businesses and individuals worldwide with the only software in the world that can transform panoramic 360-degree images into immersive 3D models. The company’s software is powered by its artificial intelligence engine, called Cortex, that integrates with leading third-party 360-degree cameras such as the Ricoh Theta V and Z1 and Insta360 ONE X.

Commercial Insurance a Key Area of Growth

“With dozens of insurers ramping up their use of Matterport, partnering with EMC to help them deploy Matterport on commercial claims is a big step for us with this important segment, which remains a key area of growth for us,” comments Tomer Poran, head of insurance and mortgage verticals, Matterport. “We’re thrilled to see our technology adopted by a leading industry player and look forward to supporting EMC’s success and innovation through the implementation of our technology.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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