(Image source: Embark MGA homepage.)
Embark MGA, an Atlanta-based program administrator, has chosen the Decision Research Corporation (DRC; Honolulu) platform for policy administration. Using the DRC platform, Embark will modernize the application, underwriting and fulfillment process for obtaining homeowners’ insurance, allowing Embark to distribute its insurance products through an expanded local agency network and via embedded distribution partnerships in California and Arizona.
Embark reports that in the first phase of the engagement with DRC, the MGA is migrating its Manufactured and Mobile Home insurance program (managed through its affiliate, King Insurance) onto the DRC platform. “Manufactured, modular and mobile homes require a custom insurance policy, different from policies for traditional home construction,” an Embark statement notes. “Securing suitable insurance for these homes has been a challenge for many due to a lack of insurance companies offering manufactured home insurance policies, combined with heightened attention to wildfire risk exposure limiting options for affordable insurance.”
King Insurance is a specialty property managing general agency with 25 years serving the manufactured home insurance sector with both personal and commercial property insurance. The MGA’s expertise in wildfire risk management, micro-aggregation controls, and commitment to provide stable insurance programs to underserved and niche markets makes it the ideal solution provider for this market need, according to the Embark statement.
“DRC has impressed us with their unwavering dedication to accelerating system upgrades, delivering results in half the time compared to typical implementations,” comments Jai Prakash, CIO, Embark. “This speed-to-market approach perfectly aligns with our commitment to providing responsive, efficient, and innovative solutions for our distribution, carrier and reinsurance partners.”
Embark calls out the following as key benefits of the new system:
24/7 Straight-through Policy Issuance: The secure system pre-populates critical information, accepts payment, and provides policy documents electronically, eliminating the waiting period and streamlining the effort required by agents.
Improved Wildfire Risk Mitigation: By integrating advanced risk models into its new sales platform, King ensures a fair price and can help agents educate customers about their wildfire risk.
More and Easier Payment Options: DRC’s modern platform lets customers level out their payments, pay upfront, or enroll in automatic escrow billing, and manage their payments online.
Since the upgraded platform was released in California earlier this year, King has been able to activate their program with larger, established insurance agencies that demand modern systems, making it easier for homeowners to find better coverage, according to Embark. The MGA repors that system is currently rolling out for Arizona now, and agent engagement is following a similar pattern, furthering broadening access to King’s insurance solutions.
In addition to expanding distribution partner options, Embark says the new system enhances its capabilities in risk management, geographic diversification, and program expansion.
“We’re delighted to be able to provide Embark with the technology foundation that enables them to expand the markets they serve and bring stable insurance options to the public,” comments Karen Yamamoto, CEO and President, DRC. “We look forward to having a long-term lasting relationship fueled by continued growth of their business.”