Electric Insurance Meets Policyholder Self-Service Demand with Agencyport Portal

Policyholders and their agents increasingly demand effective self-service capabilities, and the right solution builds customer loyalty and retention, according to Electric Insurance’s CIO Kimberly Koury.

(Photo credit: NOAA.)

Electric Insurance Company has chosen Agencyport Software’s (Boston) AgencyPortal point-of-sale and service platform to support the Beverly, Mass.-based carrier’s plan to create a differentiated experience for customers through a robust self-service center. Electric Insurance has an existing relationship with the vendor’s involvement in the building of the carrier’s Always On mobile application.

Kimberly Koury, CIO, Electric Insurance.

Kimberly Koury, CIO, Electric Insurance.

Electric insurance sought a web-based solution that would make servicing policyholders faster and easier, according to an Agencyport statement. The solution will include full billing, claims, endorsement and renewal functionality for the insurer’s personal lines business, and will be accessible by its agents, policyholders and internal customer service staff. AgencyPortal includes the vendor’s Connect5 solution (formerly known as AgencyConnect).

“Policyholders and those who service them have an increasing need to service policies quickly, easily and directly,” comments Kimberly Koury, CIO, Electric Insurance. “They also have gorwing expectations for their online experiences. A robust self-service center like the one that AgencyPortal provides is critical for building and maintaining Electric Insurance’s customer loyalty and retention.”

“Do it Yourself online is here to stay, and the insurance industry is not immune to it,” comments Curt Stevenson, CEO, Agencyport. “Leading P&C carriers are recognizing the need to give their customers the kind of 24/7 access to their insurance policy information that they have to their bank and other accounts.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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