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EIS Group, a San Francisco-based vendor of core insurance systems, has announced what it calls significant enhancements to its digital experience platform CustomerCore DPX for for omnichannel interaction and digital solution management. The latest CustomerCore DXP release introduces new digital capabilities and application development tools aimed at accelerating insurers’ digital transformations.
EIS describes some of the most important enhancements to CustomerCore DXP as follows:
Native mobile SDKs: A new, robust set of software development kits (SDK) for iOS and Android provide out-of-the-box templates and a flexible environment where insurers can customize mobile applications and take advantage of native device capabilities, such as location services and IoT sensors.
Extensive API portfolio: A comprehensive set of RESTful APIs expose end-to-end core processes in the EIS Core Insurance Suite to deliver core functionality within persona-centric portals and web and mobile apps for customers, agents, field staff, partners and vendors.
Enhanced API Gateway: New API Gateway configuration capabilities improve API performance and administration through precise management of services for each target persona.
Smarter digital search: New RESTful APIs enable faster and more granular data-prefill and search requests by customers, agents and partners from within the portals as well as web and mobile apps. In addition, results can be limited to a persona, book-of-business or brand.
“Real-time omnichannel engagement is in high demand by consumers and a pressing priority for insurers,” comments Fazi Zand, SVP, Product Development, EIS Group. “Our flexible digital tools, assets and apps enable multi-modal, omnichannel solutions for our clients to provide a satisfying user experience for customer, agents, partners and staff. The latest CustomerCore DXP release is another big step in expanding our industry-leading digital capabilities.”
EIS characterizes CustomerCore DXP as enabling insurers to go beyond multichannel access by unifying online, mobile, and contact center channels, and connecting those channels in real time with EIS’ core insurance systems and third-party systems to deliver true omnichannel engagement. The vendor says the solution also delivers speed-to-market for digital solutions at lower cost by reusing complex rules, workflows and integrations already defined in EIS Core Insurance Suite.