EIS Core Insurance Suite 7 Boosts Customer-Centric Capabilities

New capabilities make EIS Suite uniquely customer aware and able to leverage core customer data effectively to improve customer experiences and offerings, according to an industry analyst.

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EIS Group (San Francisco), a provider of insurance core systems, has announced the availability of the EIS Core Insurance Suite 7, the latest version of its software suite for property/casualty insurers, at the IASA Educational Conference and Business Show in San Antonio, Texas. EIS Group is exhibiting at IASA 2016 at booth #501 and will be co-presenting the education session #674 “Core Customer Intelligence at Work = True Customer-Centricity for Insurers” at 3:30pm on Tuesday, June 14.

Mark Breading, Partner, SMA.

Mark Breading, Partner, SMA.

“With its newest release of EIS Suite, EIS Group continues its leadership in providing insurers a unified, customer-centered core administration platform,” comments Mark Breading, partner at insurance advisory firm SMA. “New capabilities make EIS Suite uniquely customer aware and able to leverage core customer data effectively to improve customer experiences and offerings, a critical ability for insurers in the age of the customer.”

Customer-Centered Design Approach

The result of EIS Group’s customer-centered design approach, version 7 makes it easier for insurers to know their customers and more quickly deliver products and services that are relevant to their customers’ specific needs, the vendor asserts.

New features of version 7 of the EIS Core Insurance Suite include a refreshed user interface and navigation, as well as an advanced business reporting environment for the vendor’s suite of separately implementable and pre-integrated applications—PolicyCore, BillingCore, ClaimCore and CustomerCore. Additional updates include what the vendor calls significant enhancements to customer servicing and ease of use in the areas of underwriting, product design and distribution.

Alec Miloslavsky, CEO, EIS Group.

Alec Miloslavsky, CEO, EIS Group.

At the platform level, EIS Core Insurance Suite 7 enhances customer servicing and engagement by enabling insurers to capture complex relationships between multiple entities, such as policyholders, businesses, and locations, and create rules about the relationships, the vendor says. The EIS Core Insurance Suite’s business intelligence capabilities have also been enhanced with a new data visualization tool and a high-performance analytics data warehouse/data mart environment which speeds access to customer analytics and other forms of decision-making operational data, according to EIS Group.

Specific to underwriting, policy administration, billing, and claims management, EIS Core Insurance Suite 7 offers the following enhanced capabilities, in the vendor’s description:

  • Expanded customer tiering enables tailored underwriting and policy servicing experiences. Additionally, faster and more personalized service is enabled through increased segmentation, pre-population of customer data and versioning of historical data for easy access.
  • New “brand” configuration allows complex insurance organizations to define products and manage them within separate brands on a single system.
  • New Coverage Manager simplifies the management of complex policies via a user-friendly, table-based approach to selection of coverages and forms. A new productivity tool for importing and exporting locations and risk data is also available.
  • New Package Builder allows non-IT users to streamline product development by configuring an unlimited number of product and package eligibility options and parameters using spreadsheets.
  • New billing capabilities provide greater flexibility in the management of payment methods and installment payment dates, as well as the inclusion or exclusion of commissions on agency bills.
  • Claims enhancements deliver advanced claim segmentation and assignment, expand functionality for recurring payment, address mapping, and data pre-fill, and add controls for privacy of specific claims. New workflows and alerts also deepen ClaimCore’s real-time integration with ISO ClaimSearch.

“Property and casualty insurers around the globe are looking to improve business processes and bring more value to every customer interaction in order to drive retention and growth,” comments Alec Miloslavsky, executive chairman and CEO, EIS Group. “We are excited to bring Suite 7 to market to help them achieve this goal.”

 

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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