2019/20 Insurance Innovation Reporter Editorial Calendar
Please direct all inquiries to Executive Editor, Anthony O’Donnell at [email protected] or (503) 936-2803.
APRIL: Cyber Risk Underwriting Matures. Business is more electronic than ever before, making cyber risk a huge opportunity for insurers. However, while information security and insurance underwriting are both more sophisticated than ever, the fight against hackers remains a cat-and-mouse game. What are examples of how technology is aiding insurers in increasingly sophisticated and dynamic approaches to accurately understanding and pricing cyber threats?
MAY: Status Check on Life Insurance Innovation. Insurance has the reputation of being a technologically laggard industry and life insurance has the reputation of being the laggard of the insurance industry. How are life insurers faring in their journey to customer-centricity and digital technology? Where do they stand with regard to core system modernization, and what strategies are they undertaking to stay competitive?
JUNE: Fraud Detection in the Age of Advanced Analytics: Fighting insurance fraud has always combined sound investigative insights and data analysis. As information technology matures, the data analysis component has become more important tool, not eliminating savvy SUI professionals, but as a force-multiplier to their efforts. How are insurers’ approaches to fraud changing, what are technology-driven capabilities are changing insurance fraud detection?
JULY: AI Enters the Insurance Value Chain: AI has gone from futuristic to normal in a short period of time. Its progress can be gauged by the rapid proliferation of solutions entering various parts of the insurance value chain. What are some early successes from the addition of AI into insurance processes, who are some of the most forward-thinking insurers, and which vendors are supplying some of the most effective solutions?
AUGUST: Innovative Asia and Insurance: Over a period of decades, the world has undergone stunning economic development, with the median income rising in regions that were perennially poor. Chief among these is Asia, which is also the most populous region of the world and home to some of its oldest civilizations. This is not news to insurers, who have been working with Asian outsourcing partners for at least a couple of decades. However, Asia is evolving from a labor arbitrage destination to an economically vibrant region were consumer behavior is driving new business models. Insurers in the U.S. and the West generally may underestimate the pace of innovation in the East, and just how great its impact may eventually be on their own businesses.
SEPTEMBER: IIR’s Five Stars Awards: Insurance Innovation Reporter celebrates Latin America’s most innovative insurance technology visionaries. We call on vendors, consultants and carrier colleagues to inform us about the most dynamic insurance executives in five sub-regions of Latin America who are successfully using technology to advance their companies’ business goals.
OCTOBER: How the IoT is Changing Insurance: If one excludes the area of telematics, early applications of the Internet of Things (IoT) to insurance have tended to largely about customer engagement and retention. In the long run, the IoT will provide vast amounts of data about risks, but even now the IoT is beginning to reshape the concept of insurance. In addition to insurance’s classic proposition of indemnification, IoT is creating new partnerships in loss prevention through behavior modification and real-time notification of emerging hazards. IoT’s debut in the insurance industry was largely in personal lines. However, in many ways it is even more relevant to commercial insurance. Applications are being deployed in that realm that not only show its utility but presage nothing short of a revolution in loss control.
NOVEMBER: Proving Out Blockchain for Insurance: Cloud computing hit a tipping point when insurers realized that providers could do a better job protecting regulated data than they could. Will something similar happen with blockchain? A technology that enables secure, auditable transactions across multiple parties seems a natural tool for insurance—especially large commercial. But so far he technology seems to be shuddering forward with the occasional initiative. What has succeeded in blockchain so far, and how can we expect this technology to grow within the insurance industry in the coming months and years?
DECEMBER: Insurance Technology Trends 2020: What to expect in the coming year. How did last year’s predictions pan out? What surprising outcomes or changes of direction have begun to emerge? What trends have slowed down or sped up? What will be the biggest investment areas for carriers in 2020.
JANUARY: The Evolving Customer Experience: This month the annual Consumer Electronics Show (CES) previews the latest in CX from the industries closest to consumer demand. What does CES 2020 teach about the direction of CX in general, and what does that mean for insurers? Which insurers have outstanding customer experience, and which vendor partners are helping them to provide it?
FEBRUARY: Drones and Emerging Claims Technology: Digital claims technologies not only driven efficiency but speed the resolution of claims—which both fulfills the promise to the customer and reduces costs associated with protracted claims settlement. How is the claims experience changing with the introduction of capabilities such as mobile apps that speed FNOL through customer involvement? How well are insurers keeping customers informed during the claims process, and what is maturing claims technology teaching us about how customer want to interact during the claims process. Drones not only speed important claims processes but also reduce the risk of injury to adjusters, particularly during catastrophes. How much are drones helping the insurers who use them? How are drones performing on the front end of the insurance value chain, e.g., for property inspection?
MARCH: Core Platform Update: If 2018 was the breakthrough year for core insurance platforms—at least in vendors’ marketing materials—and 2019 saw the beginning of deployments, will 2020 be the year when this approach finally establishes itself? Which vendors represent the most advanced platform capabilities, and how are these benefiting carriers? Will vendors’ cloud capabilities help insurers to leap-frog their competition? Will vendors emerge as important curators of insurance-related microservices?