Echelon Insurance Deploys Guidewire InsuranceSuite to Transform Core Operations

The Canadian specialty insurer sought to increase business agility and deliver more value to brokers, partners, and policyholders.

(Image credit: Scott Webb/Unsplash.)

Echelon Insurance, a specialty insurer based in Mississauga, Ontario  has successfully deployed Guidewire Software’s (San Mateo, Calif.) InsuranceSuite and DataHub as its new underwriting, policy administration, claims, billing, and enterprise-wide data management solution. Guidewire PartnerConnect Consulting members Cognizant and Infosys supported the implementation project, according to a Guidewire statement.

Robin Joshua, President, Echelon.

Echelon deployed the Guidewire products to its Personal Auto and IRCA (Individually Rated Commercial Auto) lines of business in the province of Ontario and is in the early stages of expanding to those lines of business across Canada. Future rollouts will focus on the company’s other Specialty commercial lines of business, the Guidewire statement sasy.

“As a leading Specialty insurer, it’s important that we’re able to use our data to make better decisions,” comments Robin Joshua, President, Echelon. “With InsuranceSuite, we can now leverage more of our data to inform our product and pricing models. The system also offers a holistic, intuitive claims management environment with fewer manual administrative tasks so our claims adjusters can stay focused on serving our customers and spending more time on high value-added adjusting tasks that positively impact indemnity and expense spend.”

“By adopting agile scrum methodology to implement InsuranceSuite, we were able to complete the project on time and on budget,” says Apra Sekhon, Chief Innovation Officer, Echelon. “Our teams have adapted well to using the system, enjoying the reduced training times and efficiencies it has brought to our business processes.”

Technology Foundation

Mike Polelle, Chief Delivery Officer, Guidewire Software.

“We congratulate Echelon on its successful InsuranceSuite deployment,” comments Mike Polelle, Chief Delivery Officer, Guidewire. “We are honored to be providing the technology foundation to enable Echelon to continue its mission of providing personal and commercial insurance solutions to protect Canadian families and businesses.”

Echelon also deployed SmartCOMM from Smart Communications for customer communications management. Guidewire is a reseller of SmartCOMM for Smart Communications, a Guidewire PartnerConnect Solution member.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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