Duck Creek Opens Chicago OnDemand Ops Center to Support SaaS Offerings

The facility houses a staff dedicated to running the Duck Creek OnDemand Operations Center, the primary services and support hub for Duck Creek’s software-as-a-service offerings.

(Image credit: Ticruz.)

Duck Creek Technologies (Boston) has opened a new regional office in Chicago-Rosemont, Illinois., for its proximity for both O’Hare International Airport and Chicago’s vibrant technology sector, according to a vendor statement. The new facility houses a growing staff–many of whom are dedicated to running the company’s new Duck Creek OnDemand Operations Center, the primary services and support hub for Duck Creek’s software-as-a-service offerings. The company reports that it plans significant expansion of its Chicago workforce to keep up with rapidly accelerating adoption of its SaaS solutions.

In its announcement of the facility’s opening, Duck Creek notes that Chicago has seen significant growth in its technology landscape over the past several years. In “The Changing Landscape of Disruption Technologies,”KPMG study released in March of 2018, Chicago tied with Boston, home to Duck Creek’s global headquarters, for No. 2 as the most innovative city in the United States. Data from Chicago Inno shows Chicago is the second most popular destination for companies based in the San Francisco Bay Area, Seattle, Boston, and New York to open new office space, behind only Austin. Duck Creek says this means easy access to Microsoft, with whom the software provider partners to host Duck Creek OnDemand in the Azure cloud, as well as ready availability of top talent.

Low-Code, Configurable, End-to-End SaaS Solutions

“Duck Creek is a technology company at its core–and our goal is to pave the way for the future of the insurance industry,” comments Matt Foster, Chief Operating Officer of Duck Creek Technologies. “We firmly believe that delivering the best possible SaaS experience for our customers is at the heart of that mission, and our OnDemand Operations team in Chicago is the nerve center. Insurance companies are transforming their organizations to better meet the expectations of their customers, and Duck Creek has responded with low-code, configurable, end-to-end SaaS solutions that align specifically with their needs.”

Part of One O’Hare Centre, the 18,375-square-foot Chicago-Rosemont office is located at 6250 North River Road. Duck Creek says that its proximity to the sixth-busiest airport in the world was a key consideration for the facility’s site, as the company plans to regularly host members of its expanding customer base in the state-of-the-art facility.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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