Duck Creek Offers Customer Integration with OpenText Exstream

Connecting via the Duck Creek Content Exchange, Duck Creek users can leverage on-demand, personalized documents and communications through the OpenText solution.

(Image source: OpenText.)

Duck Creek Technologies (Boston) a global technology solutions provider to the property/casualty insurance industry, has announced today a new partnership with OpenText (Waterloo, Ontario). Through the partnership, Duck Creek customers can now connect to OpenText Exstream via the Duck Creek Content Exchange (CE), allowing Duck Creek users to leverage on-demand, personalized documents and communications developed with the full capability set of OpenText Exstream.

Muhi Majzoub, EVP and Chief Product Officer, OpenText.

OpenText Exstream is a cloud-native customer communications management (CCM) solution that offers comprehensive functionality and flexible deployment options in any major cloud platform of the customer’s choosing, according to the vendor’s description. By combining the power of enterprise CCM with the benefits of being in the cloud, OpenText Exstream helps to expedite access to new innovations, by streamlining user experience and accelerating time to market from creation to design, the vendor says.

“Insurance carriers of all sizes are exploring ways to continuously deliver personalized experiences that help to engage their clients in dynamic ways,” comment Muhi Majzoub, EVP and Chief Product Officer, OpenText. “We are excited to partner with Duck Creek Technologies as they work to help their customers further modernize their digital transformation journey by providing them with the ability to seamlessly integrate with OpenText Exstream via the Duck Creek Content Exchange.”

Eugene Van Biert, COO, Duck Creek Technologies.

Improving Customer Satisfaction and Carrier Productivity

“The ability to have a single enterprise CCM solution in the cloud for all communications helps to not only improve policyholder satisfaction but carrier productivity at the same time,” says Eugene Van Biert, Chief Operating Officer at Duck Creek Technologies. “We are pleased to welcome OpenText Exstream to the Content Exchange and feel confident that this new integration will help to extend the value of our product offerings and enable our customers to benefit from ‘anywhere enabled’ cloud technology.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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