(Image source: Duck Creek for Salesforce page at Salesforce AppExchange.)
Duck Creek Technologies (Boston) has launched Duck Creek for Salesforce on Salesforce (San Francisco) AppExchange, designed to help businesses to connect with their customers, partners and employees in entirely new ways. Duck Creek characterizes the integration as offering its insurance carrier customers around the world the ability to better service their customers and streamline their internal workflows, through a configuration-driven solution that allows Duck Creek core insurance processes and pre-built content to be delivered natively into a Salesforce user interface, enabling carriers to take advantage of increased business agility, end-to-end automation, and improved customer and employee experiences.
“CRM systems are emerging in importance in the insurance industry—both as a tool for captive agents, and also as a front end for call center representatives,” comments Karlyn Carnahan, head of Celent’s (Boston) property/casualty practice for the Americas. “But CRMs are most useful when integrated with underlying core systems, permitting access to policy information, billing information, and claims information. And real-time integration delivers the most effective experience.”
“This new solution on Salesforce AppExchange allows Duck Creek customers to easily utilize the broad capabilities of Salesforce as a tool to drive enhanced customer and agent experiences,” Carnahan adds.
The vendor reports that Duck Creek for Salesforce allows carriers to leverage Salesforce Financial Services Cloud while also taking advantage of Duck Creek’s P&C insurance software suite, pre-built content, and insurance vendor ecosystem. Duck Creek contrasts its Salesforce based offering with other solutions that it asserts can be hard-wired, brittle, and static; the Duck Creek for Salesforce application renders Duck Creek core processing services in a Salesforce Lightning interface to provide what the vendor calls consistent user experiences, intuitive insurance workflows, and 360-degree views of customer data. Duck Creek’s statement adds that configurations insurers make in core applications of the Duck Creek Platform are dynamically updated across their organization’s Duck Creek solutions, and resulting changes are automatically rendered in Financial Services Cloud in real time.
Comprehensive and Dynamic Experience for Insurance Professionals
“This solution delivers a comprehensive and dynamic experience for insurance professionals,” comments Andy Dey, chief product and technology officer, Duck Creek Technologies. “Duck Creek is committed to shaping the future of insurance with software-as-a-service, and we are proud to deliver this solution on Salesforce AppExchange.”
“As insurers strive to differentiate their policyholder and agent experiences, automation in the mid- and back-office will remain essential,” comments Jeff To, Global Head of Insurance, Salesforce. “We are excited to see Duck Creek innovate using the Salesforce Platform to deliver speed, simplicity and industry strength to their customers.”