Duck Creek and Experian Partner to Enhance CX and Insurer Risk Data

The partnership will deliver an on-demand SaaS solution using Experian’s iCache platform, which integrates risk information during the underwriting process.

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Duck Creek Technologies (Boston) has entered into a partnership with global information services company Experian (Dublin) aiming to help general insurance providers in the U.K. market to enhance the quality of their underwriting and claims handling, delivering more detailed risk profiles through enhanced consumer data.

The partnership will deliver an on-demand Software as a Service (SaaS) solution using Experian’s iCache platform, which integrates critical and accurate risk information during the underwriting process for motor, buildings, and contents insurance, according to a Duck Creek statement.

Paul Speirs, Managing Director, Digital Consumer Information, Experian.

iCache is designed to give a better understanding of customers, from financial status to risks associated with their homes or vehicles. Its datasets include both public market and semi-public data about consumers, including credit and fraud scores, which the vendors say will give customers extra confidence to better manage their financial position and protect against issues such as fraud and identity theft.

By using Duck Creek’s Platform, Duck Creek says Experian will have a single point of configuration and, therefore, a holistic view of customer data, meaning that their general insurer partners can deliver timely and personalized service in a secure environment to meet ever-changing customer demands.

“This partnership with Experian is an exciting development for both parties and will initially be specific to the U.K. market, whereby we can jointly serve and add significant value for insurers and their customers, comments Douglas Rudd, Partner Go-To-Market Leader, Duck Creek. “Combining the breadth of critical consumer Experian data with the technical market know-how and expertise provided by Duck Creek are key to helping insurers accelerate their speed to market and operational resilience. We are very pleased that Experian has chosen us to be their technology provider for this unique deal for them, and we are confident of significant take-up when we roll out the partnership in 2022.”

New, Scalable Solutions

Paul Speirs, Managing Director, Digital Consumer Information, Experian, puts the partnership in the context of Experian’s effort to continually innovate and use technology to modernize the financial services industry and satisfy the real-time data demands for providers and their customers. “We believe every consumer deserves access to fair and affordable credit, and we are committed to helping our clients to provide greater financial opportunities for everyone,” Speirs says. “The robust data assets of Experian, combined with the best-in-class technology and expertise of Duck Creek, will allow us to deliver new, scalable solutions for our general insurance partners while delivering better outcomes for consumers. We already have a number of mutual customers who benefit from our collective expertise, and a collaboration such as this is a natural extension of the excellent relationship we have with the Duck Creek team.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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