Duck Creek Allies with Glia to Enable Real-Time Customer Service

Glia’s Digital Customer Service platform will be embedded into the Duck Creek Suite and be directly available to the vendor’s customers.

(Image source: Glia.) 

Duck Creek Technologies (Boston) announced that it has formed a strategic alliance with Glia (New York/Tallinn, Estonia), a provider of Digital Customer Service (DCS). Duck Creek will offer Glia’s DCS platform as part of the Duck Creek Suite under a new reselling agreement. The partnership will allow insurers to engage digitally with policyholders and agents in real time, leading to a more collaborative, frictionless agent and policyholder experience, according to a Duck Creek statement.

As a result of the strategic alliance, Glia’s DCS platform will be embedded into the Duck Creek Suite and be directly available to the vendor’s customers. Duck Creek says this pre-built integration speeds time to market and is designed to create a seamless customer experience, enabling insurers to enhance customer loyalty, extend producer sales channels, reduce support costs, and increase online sales.

“Delivering exceptional experiences and simplifying insurance carriers’ business is a top priority for us,” comment Eva Harris, Chief Strategy Officer, Duck Creek Technologies. “I am excited that our strategic alliance creates an opportunity for Glia to be easily implemented for our customers.”

Dan Michaeli, CEO and co-founder, Glia.

According to the Global Consumer Insurance Insights survey recently conducted by Duck Creek, consumers highlighted clear communications gaps with carriers, strong interest in more engaging digital channels, and more frequent and relevant communication. With Glia, Duck Creek asserts insurers can meet agents and policyholders during any online insurance process and support them using the methods they prefer—including messaging, voice, and video—and guide their online journey.

“Insurance carriers face mounting pressure to evolve their service strategies, making engagement more proactive and personalized,” comments Dan Michaeli, CEO and Co-Founder of Glia. “By embracing a digital-first approach to customer service, carriers can meet their policyholders and agents where they are within the digital journey to more seamlessly complete online, self-service functions.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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